Hrm and Organisational Turnaround Selfridges & Co
Managing People and Transformation Selfridges HR Approach
HRM and Organisational Turnaround Selfridges & Co
MBA
Module: Managing People and Transformation (HRM 209) Module Leader: Maarten Pontier Date: 18th August 2008
Student Name: Zahoor Soomro
University Of East London
1
Managing People and Transformation Selfridges HR Approach
Table of Contents
Introduction Traditional Approach New Approach Performance Appraisal Reward System Participation Communication Mission Statement Organisational Values Beliefs And Vision Part Time Staff Leadership Role Line Managers Employee Commitment Need For Achievement Conclusion References
03 04 05 05 06 06 07 07 08 10 11 11 12 13 14 15
University Of East London
2
Managing People and Transformation Selfridges HR Approach
CRITICALLY EXAMINE THE ADDED VALUE THE HR DEPARTMENT HAS MADE TO THE IMPROVED PERFORMANCE OF THE TRAFFORD PARK STORE.
Introduction
The Selfridges, Trafford Park was the first store opened outside the London and became a successful test bed for the development of future stores. The store location is 3 miles outside of the Manchaster city surrounded by 280 other stores. (Case study)
The store sells different range of products in fashion, cosmetics and home ware. To run the operations, the part time and full time employees are hired. The part time staffs are employed by concessionaires who are responsible for their recruitment, pay, training and development, and discipline. (Case Study)
According to the case study, the Selfridges success is the actual out come of the successful and realistic reflection of the Human resources policies implemented in the store. According to the scenario provided, the HR policies played a vital role in delivering high performance and leading organisation to the level of expansion as a very successful up-market department store. (Case Study)
University Of East London
3
Managing People and Transformation Selfridges HR Approach
HRM and Organisational Turnaround Selfridges & Co
MBA
Module: Managing People and Transformation (HRM 209) Module Leader: Maarten Pontier Date: 18th August 2008
Student Name: Zahoor Soomro
University Of East London
1
Managing People and Transformation Selfridges HR Approach
Table of Contents
Introduction Traditional Approach New Approach Performance Appraisal Reward System Participation Communication Mission Statement Organisational Values Beliefs And Vision Part Time Staff Leadership Role Line Managers Employee Commitment Need For Achievement Conclusion References
03 04 05 05 06 06 07 07 08 10 11 11 12 13 14 15
University Of East London
2
Managing People and Transformation Selfridges HR Approach
CRITICALLY EXAMINE THE ADDED VALUE THE HR DEPARTMENT HAS MADE TO THE IMPROVED PERFORMANCE OF THE TRAFFORD PARK STORE.
Introduction
The Selfridges, Trafford Park was the first store opened outside the London and became a successful test bed for the development of future stores. The store location is 3 miles outside of the Manchaster city surrounded by 280 other stores. (Case study)
The store sells different range of products in fashion, cosmetics and home ware. To run the operations, the part time and full time employees are hired. The part time staffs are employed by concessionaires who are responsible for their recruitment, pay, training and development, and discipline. (Case Study)
According to the case study, the Selfridges success is the actual out come of the successful and realistic reflection of the Human resources policies implemented in the store. According to the scenario provided, the HR policies played a vital role in delivering high performance and leading organisation to the level of expansion as a very successful up-market department store. (Case Study)
University Of East London
3
Managing People and Transformation Selfridges HR Approach
References: 26. Stephen and Marjorie (2006) performance Management process. 3rd ed. Harllow. Prentice Hall. Managing People and Transformation Selfridges HR Approach 32. Thomas O. Davenport, (1999) Make competence and organisational value. London, California University Of East London