HRM Report On TRG
Table of Contents
Acknowledgement 3
Experience of taking this course with dr. kashif mehmood: 3
INTRODUCTION 4
Company Vision 4
Company Mission 4
Company Profile 4
Trg - Paksitan 4
The Leading Global BPO Partner 5
BPO (Outsourcing, Capital, Consulting, Technology) 5
The Services 6
Number Of Employees: 7
Famous Product Of The Company: 7
Number Of People In The Hr Department: 7
HOW DO COMPANY MANAGE ITS RECRUITMENT: 7
Biodata Of The Person Interviewed: 8
HR PROCESSES OF THE COMPANY: 9
Job Descriptions Preparation: 9
Recruitment And Selection Process 9
Internal Requirement And Selection 9
External Requirement And Selections. 10
Selection Criteria: 10
1st STEP : 10
2nd STEP: 10
Final Interview - Selection - Appointing Authority 11
Appointments 11
Orientation Training: 12
New Hire Training (NHT):- 12
Product Specific Training (PST):- 12
Performance Appraisal: 12
Hr Policy Manuals: 12
Hr Personnel Training And Development: 13
Grievance Handling Structure: 13
Compensation process: 13
GRADING STRUCTURE: 13
RATE THEMSELVES AS PAY MASTER: 13
Benefits Other Than Salary: 13
HR PROBLEMS AND SOLTIONS 14
Labor Shortages 14
Inadequate Training 14
Turnover 15
Agent absenteeism 15
Staff attrition 16
Agent Motivation 16
Flat Structures 17
TRAINING NEEDS & PROCESSES 18
Policy 18
Training Needs Assessment 18
MOST COMMON TITLES OF TRAINING 19
New Hire Training (NHT):- 19
Product Specific Training (PST):- 19
HOW THEY IDENTIFIED THE TRAINER 20
CONCLUSION: 21
Acknowledgement
Firstly, we would like to thank the AL- MIGHTY ALLAH, who gave us the strength and ability to complete this term report. Everybody in the group played his part very efficiently towards the completion of this report.
We would also like to express our gratitude to all those who gave us the opportunity to complete this term report by providing us the information about the Company, its HRM policies and other things regarding this report outline which helped us in formulating this report and guided us through out.
Acknowledgement 3
Experience of taking this course with dr. kashif mehmood: 3
INTRODUCTION 4
Company Vision 4
Company Mission 4
Company Profile 4
Trg - Paksitan 4
The Leading Global BPO Partner 5
BPO (Outsourcing, Capital, Consulting, Technology) 5
The Services 6
Number Of Employees: 7
Famous Product Of The Company: 7
Number Of People In The Hr Department: 7
HOW DO COMPANY MANAGE ITS RECRUITMENT: 7
Biodata Of The Person Interviewed: 8
HR PROCESSES OF THE COMPANY: 9
Job Descriptions Preparation: 9
Recruitment And Selection Process 9
Internal Requirement And Selection 9
External Requirement And Selections. 10
Selection Criteria: 10
1st STEP : 10
2nd STEP: 10
Final Interview - Selection - Appointing Authority 11
Appointments 11
Orientation Training: 12
New Hire Training (NHT):- 12
Product Specific Training (PST):- 12
Performance Appraisal: 12
Hr Policy Manuals: 12
Hr Personnel Training And Development: 13
Grievance Handling Structure: 13
Compensation process: 13
GRADING STRUCTURE: 13
RATE THEMSELVES AS PAY MASTER: 13
Benefits Other Than Salary: 13
HR PROBLEMS AND SOLTIONS 14
Labor Shortages 14
Inadequate Training 14
Turnover 15
Agent absenteeism 15
Staff attrition 16
Agent Motivation 16
Flat Structures 17
TRAINING NEEDS & PROCESSES 18
Policy 18
Training Needs Assessment 18
MOST COMMON TITLES OF TRAINING 19
New Hire Training (NHT):- 19
Product Specific Training (PST):- 19
HOW THEY IDENTIFIED THE TRAINER 20
CONCLUSION: 21
Acknowledgement
Firstly, we would like to thank the AL- MIGHTY ALLAH, who gave us the strength and ability to complete this term report. Everybody in the group played his part very efficiently towards the completion of this report.
We would also like to express our gratitude to all those who gave us the opportunity to complete this term report by providing us the information about the Company, its HRM policies and other things regarding this report outline which helped us in formulating this report and guided us through out.