Human Resource Management
CASE I – EMPLOYEE MOTIVATION IN A GOVERNMENT ORGANIZATION
1. Baheti used a number of motivational techniques to overcome the issues in the organization
First of all he resolved the technical problems faced by the employees to boost their confidence and escalated other problems which could not be solved at his level to the senior management. He regularly interacted with the employees and appreciated their good work, started to listen to their problems and explained them the importance of their jobs. They were made aware of the current situation and the competition between their organization and other private players in the same sector. He used good techniques to motivate their employee to overcome the current situation.
a. Announcing the performance of the month was very good strategy to keep the performance up and also to sweeten the good relation with customer.
b. To improve attendance he also introduced the compulsory attendance of 20 days with the alignment of 200 calls per day. Going ahead it could be used as a strategy.
c. To dig out the root cause of the problem, Baheti started talking with operators regarding the problem they face on the floor. Going forward this could also made as a strategy in terms of one to one talk with the employees periodically, if needed.
d. Introduction of the yearly or half yearly performer was another best strategy, which could be followed continuously as a strategy.
e. Introducing prizes of employees’ choice.
f. Identifying and recognizing the best employee and keeping their name on the board of honor was another best strategy what was followed.
g. Issuing the appreciation letter was another technique what helped organization and management to earn the faith of employees.
These motivational techniques had a desired result and the performance of all the employees showed a marked improvement. Even the number of calls attended by some operators increased from 200 to 700 calls per day. The quick and polite response of
1. Baheti used a number of motivational techniques to overcome the issues in the organization
First of all he resolved the technical problems faced by the employees to boost their confidence and escalated other problems which could not be solved at his level to the senior management. He regularly interacted with the employees and appreciated their good work, started to listen to their problems and explained them the importance of their jobs. They were made aware of the current situation and the competition between their organization and other private players in the same sector. He used good techniques to motivate their employee to overcome the current situation.
a. Announcing the performance of the month was very good strategy to keep the performance up and also to sweeten the good relation with customer.
b. To improve attendance he also introduced the compulsory attendance of 20 days with the alignment of 200 calls per day. Going ahead it could be used as a strategy.
c. To dig out the root cause of the problem, Baheti started talking with operators regarding the problem they face on the floor. Going forward this could also made as a strategy in terms of one to one talk with the employees periodically, if needed.
d. Introduction of the yearly or half yearly performer was another best strategy, which could be followed continuously as a strategy.
e. Introducing prizes of employees’ choice.
f. Identifying and recognizing the best employee and keeping their name on the board of honor was another best strategy what was followed.
g. Issuing the appreciation letter was another technique what helped organization and management to earn the faith of employees.
These motivational techniques had a desired result and the performance of all the employees showed a marked improvement. Even the number of calls attended by some operators increased from 200 to 700 calls per day. The quick and polite response of