Implementation of Customer Service Activities
SECTION 2: SUPPORT IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES
Activity 4
19/05/2015 04:44PM
1
What level of customer service do you think you should receive from your internal suppliers? Explain why you think this and how high levels of internal customer service will impact on the service provided to external customers.
From my internal suppliers I should recieve the same customer service that I should give to customers. I think that it should be like this because they should give me the attention that they want me to give to clients, so that everybody in the company recieves the same good customer service.
This would be a direct impact on external customers, because if internal customer service is good also external would be.
Trainer Comments
16/06/2015 01:30PM
Okay
2
How can an organisation encourage customer awareness/ focus on employees like cleaners, maintenance staff, storekeepers and pay administrators, whose work never brings them into contact with external customers and what benefits should flow on from making all staff more aware of the link between their work and the customer?
An organisation can encourage customer focus on their employees by giving them a positive workplace and motivating them giving positive reinforcement. Also showing them positive feedback from customers will make them feel necessary and important in the company.
Making all the staff aware on the link between their work and the customer will bring benefits as they will work on customer focus and these will bring more customers.
Trainer Comments
16/06/2015 01:30PM
Good
3
How can customer service strategies and opportunities be promoted to designated individuals and groups?
The company should train all their employes so that they all can learn a provide a good customer service.
Also performance evaluations should have a strong customer service component.
Moreover, employees should be encouraged to share and discuss strategies that work well and discuss information to solve
Activity 4
19/05/2015 04:44PM
1
What level of customer service do you think you should receive from your internal suppliers? Explain why you think this and how high levels of internal customer service will impact on the service provided to external customers.
From my internal suppliers I should recieve the same customer service that I should give to customers. I think that it should be like this because they should give me the attention that they want me to give to clients, so that everybody in the company recieves the same good customer service.
This would be a direct impact on external customers, because if internal customer service is good also external would be.
Trainer Comments
16/06/2015 01:30PM
Okay
2
How can an organisation encourage customer awareness/ focus on employees like cleaners, maintenance staff, storekeepers and pay administrators, whose work never brings them into contact with external customers and what benefits should flow on from making all staff more aware of the link between their work and the customer?
An organisation can encourage customer focus on their employees by giving them a positive workplace and motivating them giving positive reinforcement. Also showing them positive feedback from customers will make them feel necessary and important in the company.
Making all the staff aware on the link between their work and the customer will bring benefits as they will work on customer focus and these will bring more customers.
Trainer Comments
16/06/2015 01:30PM
Good
3
How can customer service strategies and opportunities be promoted to designated individuals and groups?
The company should train all their employes so that they all can learn a provide a good customer service.
Also performance evaluations should have a strong customer service component.
Moreover, employees should be encouraged to share and discuss strategies that work well and discuss information to solve