In Ms. Shaw Case

After reading the article In Ms. Shaw case Comcast did not take the appropriate action of meeting the customer’s wants and needs. Comcast fail to acknowledge her feeling and they did not own up to their mistake. My bad experience with customer service is when I went to return an Item to Ross clothing store. I walked into the store there was a young lady standing at customer service with her head down looking at some papers in her hands and she did not look up to acknowledge me when I walked in. I stood in line the return line for10 minutes and kept her head down and did not asked if I needed help. A couple of minutes later she turned off her light then proceed to walked away from the customer service desk and walked right by me. I immediately