Increased minimum wage improves workers’ morale, and it connects to labor productivity. According to a study of the effect of increasing minimum wage at the San Francisco Airport (Reich and Hall, 2003), 35 percent of employers answered that work performance had improved, 47 percent reported employee morale had been stimulated, and 45 percent reported improvement in customer service. Furthermore, workers stay on the job longer and employee turnover rate decreases. The annual turnover rate of security screeners at the airport decreased from 95 percent to 19 percent when their hourly minimum wage increased from $6.45 to $10. As a result, as turnover rate decreases, firms can save the cost of recruitment and retraining. In summary, when the minimum wage rises, employers get benefits from labor
Increased minimum wage improves workers’ morale, and it connects to labor productivity. According to a study of the effect of increasing minimum wage at the San Francisco Airport (Reich and Hall, 2003), 35 percent of employers answered that work performance had improved, 47 percent reported employee morale had been stimulated, and 45 percent reported improvement in customer service. Furthermore, workers stay on the job longer and employee turnover rate decreases. The annual turnover rate of security screeners at the airport decreased from 95 percent to 19 percent when their hourly minimum wage increased from $6.45 to $10. As a result, as turnover rate decreases, firms can save the cost of recruitment and retraining. In summary, when the minimum wage rises, employers get benefits from labor