Information Systems
Executive Summary
Many organisations worldwide are looking at improving their performance. Using self assessment models available, organisations should carefully choose an approach that will yield the most attractive return on investments. In this report the author will look at how Total Quality Management (TQM) is used to achieve Organizational Excellence through Self-Assessment. The aim is to analyze and compare the international models such as Deming Prize, the MBNQA, the EFQM as well as the South Africa model. Botswana Unified Revenue Service (BURS) is analyzed to find out which model it uses and determine the model that is best suited for it in deriving organizational excellence.
This report compares and contrasts two widely used improvement models: Malcolm Baldrige National Model and the EFQM Excellence Model. The analysis shows that both models insist on Leadership commitment and well defined processes for the success of the self-assessment. EFQM emphasizes more on customer value. The analysis revealed that the models have similar concepts even though they are different.
It is evident in the analysis that EFQM model is best suited for BURS environment. It has revealed that without following any model is difficult for the organization to self-assess its self and improve its performance. Recommendation for BURS to adopt the EFQM model is being put forward for consideration by management.
Table of Contents
Title Page No
Introduction…………………………………………………………….. .3
Discussion……………………………………………………………….5
Self-Assessment……………………………………………….. 5 Self-Assessment Frame Works………………………………. .6 Obstacles of Implementation………………………………….. 9 Comparison of Models…………………………………………. 9 Implementing Self-Assessment in BURS……………………. 12 Self-Assessment Approaches……………………………….... 14 Current Research Direction………………………………….... 15
Recommendation……………………………………………….………. 17
Conclusion………………………………………………………………..17
Many organisations worldwide are looking at improving their performance. Using self assessment models available, organisations should carefully choose an approach that will yield the most attractive return on investments. In this report the author will look at how Total Quality Management (TQM) is used to achieve Organizational Excellence through Self-Assessment. The aim is to analyze and compare the international models such as Deming Prize, the MBNQA, the EFQM as well as the South Africa model. Botswana Unified Revenue Service (BURS) is analyzed to find out which model it uses and determine the model that is best suited for it in deriving organizational excellence.
This report compares and contrasts two widely used improvement models: Malcolm Baldrige National Model and the EFQM Excellence Model. The analysis shows that both models insist on Leadership commitment and well defined processes for the success of the self-assessment. EFQM emphasizes more on customer value. The analysis revealed that the models have similar concepts even though they are different.
It is evident in the analysis that EFQM model is best suited for BURS environment. It has revealed that without following any model is difficult for the organization to self-assess its self and improve its performance. Recommendation for BURS to adopt the EFQM model is being put forward for consideration by management.
Table of Contents
Title Page No
Introduction…………………………………………………………….. .3
Discussion……………………………………………………………….5
Self-Assessment……………………………………………….. 5 Self-Assessment Frame Works………………………………. .6 Obstacles of Implementation………………………………….. 9 Comparison of Models…………………………………………. 9 Implementing Self-Assessment in BURS……………………. 12 Self-Assessment Approaches……………………………….... 14 Current Research Direction………………………………….... 15
Recommendation……………………………………………….………. 17
Conclusion………………………………………………………………..17
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