Internship Report
TASK 1
ROOMS DIVISION
HOUSEKEEPING:
Hotel des Horlogers is a three star hotel that is owned by a Swiss Hotel Group known as Hotels Et Patrimoine. Hotel des Horlogers is one of the hotels, as the group owns six hotels in total, which are spread across Switzerland. Customers are assured quality service and satisfaction when they stay at Hotel des Horlogers. The main attraction of this hotel is the watchmakers’ tool collection that displays’ the finest arts and crafts that are used to make a watch. As per the name ‘Horlogers’ which can be derived from the French word ‘horlogerie’ which means wrist watch movement or a watchmaker, the hotel uses this attribute to gain clients. During my internship at the hotel, I worked as a Housekeeper for a period of five months and during this period, I cleaned bathrooms, made beds and vacuumed the floors. I experienced challenges but my supervisor, helped me achieve the standard quality of a bed. I think Housekeeping, which falls under the Rooms Division Department, is an important area of operation and management activity in a hotel, as Housekeeping deals with the cleanliness, and maintenance of the rooms, which also ensures that the room is ready for the guest. In order to motivate the staff in this department, I believe that Management should make the work place to be an enjoyable and an interesting place to work, because when work is enjoyable then one would be able to accomplish the tasks he or she needs to do and perhaps at the end of the month, he or she might attain a reward for example rewarded as the employee of the month. This kind of praise towards the employee justifies that he or she is not forgotten and is considered as a valuable team player in the organisation. The department may also motivate staff to communicate with the staff members on a level where they can relate, especially in the local area language which makes the individual fluent and bilingual and improve in speaking skills and social skills I
ROOMS DIVISION
HOUSEKEEPING:
Hotel des Horlogers is a three star hotel that is owned by a Swiss Hotel Group known as Hotels Et Patrimoine. Hotel des Horlogers is one of the hotels, as the group owns six hotels in total, which are spread across Switzerland. Customers are assured quality service and satisfaction when they stay at Hotel des Horlogers. The main attraction of this hotel is the watchmakers’ tool collection that displays’ the finest arts and crafts that are used to make a watch. As per the name ‘Horlogers’ which can be derived from the French word ‘horlogerie’ which means wrist watch movement or a watchmaker, the hotel uses this attribute to gain clients. During my internship at the hotel, I worked as a Housekeeper for a period of five months and during this period, I cleaned bathrooms, made beds and vacuumed the floors. I experienced challenges but my supervisor, helped me achieve the standard quality of a bed. I think Housekeeping, which falls under the Rooms Division Department, is an important area of operation and management activity in a hotel, as Housekeeping deals with the cleanliness, and maintenance of the rooms, which also ensures that the room is ready for the guest. In order to motivate the staff in this department, I believe that Management should make the work place to be an enjoyable and an interesting place to work, because when work is enjoyable then one would be able to accomplish the tasks he or she needs to do and perhaps at the end of the month, he or she might attain a reward for example rewarded as the employee of the month. This kind of praise towards the employee justifies that he or she is not forgotten and is considered as a valuable team player in the organisation. The department may also motivate staff to communicate with the staff members on a level where they can relate, especially in the local area language which makes the individual fluent and bilingual and improve in speaking skills and social skills I