Interpersonal Communication
Subject: COR109 Communication and Thought
Question: Evaluate the extent to which electronic communication enhances or detracts from the quality of Interpersonal communication. Your analysis must engage with three elements of Interpersonal communication and discuss how each is affected by a particular electronic channel of communication. Your essay should be grounded in communication theory from appropriate academic sources.
Name: Monique Castaldi
Student number: 1065493 Tutor’s name: Mairead Shanahan
Word count: 1006
Using email as a channel of communication detracts from interpersonal communication because it removes key elements such as facial expressions, gestures and tone of voice. Facial expressions are essential when communicating as they show emotion, provide feedback and show the speaker that the listener is engaged. Likewise gestures help deliver the verbal message and express emotions. Additionally Paralinguistics directly affects the content of what is said. Non-verbal communication is a fundamental part of interpersonal communication as it helps to understand the speaker and receiver, however email subtracts these elements.
Nonverbal communication, more specifically facial expressions are an effective way to show emotion, listen and give feedback without saying a word when communicating .Interpersonal communication is the exchange of information, feelings, and meaning through verbal and non-verbal communication (Fiske, 2010). Nonverbal cues are described as “behaviours other than words themselves that form a socially shared coding system” (James, 1998) .The face reveals much of the emotional disposition, and there are strong cultural and social messages involved in suppressing or expressing emotions (Eunson, 2012:261). A person can express many emotions with slight movements of the face. Such as happiness, fear, anger, disgust, sadness and distress and it is relied heavily upon to understand one another when communicating (Carter, 2003).
Question: Evaluate the extent to which electronic communication enhances or detracts from the quality of Interpersonal communication. Your analysis must engage with three elements of Interpersonal communication and discuss how each is affected by a particular electronic channel of communication. Your essay should be grounded in communication theory from appropriate academic sources.
Name: Monique Castaldi
Student number: 1065493 Tutor’s name: Mairead Shanahan
Word count: 1006
Using email as a channel of communication detracts from interpersonal communication because it removes key elements such as facial expressions, gestures and tone of voice. Facial expressions are essential when communicating as they show emotion, provide feedback and show the speaker that the listener is engaged. Likewise gestures help deliver the verbal message and express emotions. Additionally Paralinguistics directly affects the content of what is said. Non-verbal communication is a fundamental part of interpersonal communication as it helps to understand the speaker and receiver, however email subtracts these elements.
Nonverbal communication, more specifically facial expressions are an effective way to show emotion, listen and give feedback without saying a word when communicating .Interpersonal communication is the exchange of information, feelings, and meaning through verbal and non-verbal communication (Fiske, 2010). Nonverbal cues are described as “behaviours other than words themselves that form a socially shared coding system” (James, 1998) .The face reveals much of the emotional disposition, and there are strong cultural and social messages involved in suppressing or expressing emotions (Eunson, 2012:261). A person can express many emotions with slight movements of the face. Such as happiness, fear, anger, disgust, sadness and distress and it is relied heavily upon to understand one another when communicating (Carter, 2003).
References: Eunson, B 2012, Communication in the 21st century, 3rd edn, John Wiley & Sons, Milton, Queensland. Fiske, J 2010, Introduction to communication studies, 3rd edn, Routledge, Abingdon, Oxon Carter, K 2013, Type me how you feel: Quasi-nonverbal cues in computer-mediated, International Society for General Semantics, Concord United States.http://search.proquest.com.ezproxy.usc.edu.au:2048/pqcentral/docview/204119264/13D14B011BD714B242E/4?accountid=28745 Leigh, T; Summers,J 2002, An initial evaluation of industrial buyers ' impressions of salespersons ' Nonverbal cues, Pi Sigma Epsilon National Educational Foundation, Ink, New York United States.http://search.proquest.com.ezproxy.usc.edu.au:2048/docview/216750325/13D4196271E54A8B892/13?accountid=28745 Nolen, William E 1995, Reading people, Institute of Internal Auditors, Incorporated, Altamonte Springs United States.http://search.proquest.com.ezproxy.usc.edu.au:2048/docview/202733002/13D4196271E54A8B892/19?accountid=28745 Ray, B; Floyd, K 2006, Nonverbal Communication of Liking and Disliking in Initial Interaction: Encoding and Decoding Perspectives, Southern States Communication Association, Memphis United States.http://search.proquest.com.ezproxy.usc.edu.au:2048/docview/204119264?accountid=28745 James, T 1998, Nonverbal communication and business success, Emerald Group Publishing, Limited, Patrington United Kingdom. http://search.proquest.com.ezproxy.usc.edu.au:2048/docview/223551396?accountid=28745