Interpersonal Skills Paper

This paper is based round a series of journal entries, which explores interpersonal skills. From reflecting back on my journal entries I have chosen to explore conflict management. This discussion came about due to the fact that I always seem to encounter conflict during task conflict.

We are all genetically different and thus have different morals and outlooks on life. By putting individuals in a group who are all culturally different, come from different age groups and vary in gender there is likely to be some form of conflict that will arise. This conflict may occur consciously or unconsciously Shih.H and Susanto. E (2010). Dowd. K.O, De Janasz. S.C and Schneider. B.Z (2009) describe conflict as a form of interaction among parties who differ in interest, perception or people. Conflict is an issue that has been around for decades and will continue to exist Atteya. N.M (2012). Depending on the individuals involved in the conflict it can be beneficial to them or have negative effects. Conflict arises in two forms, task conflict and relationship conflict. Task conflict is a disagreement in how the task is being worked on or how the group work should be completed, while relationship conflict (also known as emotional conflict) is due to a mutual or
The grid is measured using a 9-point scale, 9 being the highest point, 5 being medium and 1 being the lowest point atteya n.m (2012). By looking at the figure we can see which conflict management strategies are more effective. For collaboration is was high in cooperation and assertiveness which is the complete opposite to avoidance which was low in both cooperation and assertiveness, while Compromise received a medium for cooperation and assertiveness, accommodation received was high in cooperation and low in assertiveness and competition was low in cooperation and high in