To diffuse the situation Emilio should meet with Alexey and Hernan and take into consideration both their view points about the disagreement. All three should work collaboratively and resolve to a common ground where they all agree. Emilio should also discourage communication via emails which increases tension among employees in situations of disagreement.
When different cultures are brought to work together, leadership plays a critical role to ensure team work. International businesses are facing new challenges to their internal communication structures due to major reforms brought about through internationalization, downsizing, mergers, acquisitions and joint ventures. Lack of investment in