Many of us may ask, "What is Cultural Diversity?" "Cultural Diversity tends to be broadly defined in its current use in organizations to include a variety of races, genders, ages, ethnicities, classes, sexual preferences, physical abilities and religions." (Fine, 1) "A study by Professor Joseph J. DeStefano of the University of Western Ontario and Martha L. Maznerski of the University of Virginia suggests that diversity in and of itself is not responsible for how well a team works together." So then, what makes a team work together? One contribution to a great team is how well they have achieved integration. For example, do they communicate clearly, solve differences in a constructive way and do they generate innovative solutions.
Worldwide Telecommunication, Inc. may benefit by a multicultural workforce due to the fact that a culturally diverse workforce provides development of new ideas and decision making. By encouraging a team environment, staff will acknowledge and value each others points of views.
By providing a multicultural workforce the company will benefit in providing the opportunity for their employees to understand and communicate skill fully with customers from a variety of backgrounds. This provides the opportunity to expand worldwide.
Cultural Diversity is not only valuable to the company but also very valuable to the individual employee. Individual employees in a
Cited: Carnevale, A P and Stone, S C., ‘Diversity Beyond the Golden Rule ', Training and Development Journal, October 1994, pp 22-3. "Process and Performance in Multicultural Teams," The Richard Ivey School of Business at the University of Western Ontario, February 1995 Daly, Christopher B. "How to Take Advantage Of Diversity People Management", 8:5, p.52. Harvard Business Review; May/Jun96, Vol. 74 Issue 3, p10, 2p, 1c : (2002, March 7) "Meeting Customers Needs for Telecommunications Service", San Diego Business Journal, 87506890, 07/06/98, Vol. 19, Issue 27, pB7, 1p Salk, Jane E. Yoko Brannen, Mary. "National culture, networks, and individual influence in a multinational management team" Academy of Management Journal. Mississippi State: Apr 2000. Vol. 43, Iss. 2; pg. 191, 12 pgs Fine, Marlene G.," Building Successful Multicultural Organizations: Challenges and Opportunities," 1995, pp 1