ISO
ISO 9000
ISO 9000 defines quality system standards, based on the premise that certain generic characteristics of management practices can be standardized, and that a well designed, wellimplemented and carefully managed quality system provides confidence that the outputs will meet customer expectations and requirements.
•ISO 9000 is a family of international quality management standards and guidelines.
•ISO 9000 earned a global reputation as the basis for establishing quality management systems.
•ISO 9000 is maintained by IOS (International Organization for
Standardization), and is administered by accreditation and certification bodies.
•IOS took a unique approach in adopting “ISO” prefix in naming the standards, a scientific term for equal (e.g., isotherm lines on a weather map, which shows equal temperature).
•Thus organizations certified under the ISO 9000 standard are assumed to have quality equal to their peers.
History of ISO 9000
Pre ISO 9000
• During WWII, there were quality problems in many
British high-tech industries such as munitions, where bombs were going off in factories.
• The adopted solution was to require factories to document their manufacturing procedures and to prove by record-keeping that the procedures were being followed.
• The name of the standard was BS 5750, and it was known as a management standard because it did not specify what to manufacture, but how to manage the manufacturing process.
• In 1987, the British Government persuaded the
International Standards Organization to adopt BS
5750 as an international standard and BS 5750 became ISO 9000.
History of ISO 9000 (Cont.)
ISO 9000:1987 version
• ISO 9000:1987 had the same structure as the UK
Standard BS 5750, with three 'models' for quality management systems, the selection of which was based on the scope of activities of the organization:
• ISO 9001:1987 Model for quality assurance in design, development, production, installation, and servicing for companies and organizations
ISO 9000 defines quality system standards, based on the premise that certain generic characteristics of management practices can be standardized, and that a well designed, wellimplemented and carefully managed quality system provides confidence that the outputs will meet customer expectations and requirements.
•ISO 9000 is a family of international quality management standards and guidelines.
•ISO 9000 earned a global reputation as the basis for establishing quality management systems.
•ISO 9000 is maintained by IOS (International Organization for
Standardization), and is administered by accreditation and certification bodies.
•IOS took a unique approach in adopting “ISO” prefix in naming the standards, a scientific term for equal (e.g., isotherm lines on a weather map, which shows equal temperature).
•Thus organizations certified under the ISO 9000 standard are assumed to have quality equal to their peers.
History of ISO 9000
Pre ISO 9000
• During WWII, there were quality problems in many
British high-tech industries such as munitions, where bombs were going off in factories.
• The adopted solution was to require factories to document their manufacturing procedures and to prove by record-keeping that the procedures were being followed.
• The name of the standard was BS 5750, and it was known as a management standard because it did not specify what to manufacture, but how to manage the manufacturing process.
• In 1987, the British Government persuaded the
International Standards Organization to adopt BS
5750 as an international standard and BS 5750 became ISO 9000.
History of ISO 9000 (Cont.)
ISO 9000:1987 version
• ISO 9000:1987 had the same structure as the UK
Standard BS 5750, with three 'models' for quality management systems, the selection of which was based on the scope of activities of the organization:
• ISO 9001:1987 Model for quality assurance in design, development, production, installation, and servicing for companies and organizations