ISO 9000
ISO 9000
ISO 9000 and Total Quality: The Relationship
ISO 9000: What it is
• ISO (International Organization for Standardization)
• ISO 9000 is an international quality standard for goods and services
• Does not set any specifications for quality.
• Sets broad requirements for the assurance of quality and for management’s involvement
• Can be applied to any company
• Completely compatible with TQM
ISO 9000 is based on 8 principles:
1. Customer Focus: Understand customer needs, meet customer requirements, and strive to exceed customer expectations.
2. Leadership: Establish unity of purpose and organizational direction.
3. Involvement of people: Use abilities of employees for the benefit of the organization.
4. Process approach: Things accomplished are the results of processes and processes and resources must be managed.
5. System approach to management: Multiple processes contribute to system and should be managed as a system.
6. Continual improvement: Of people, processes, systems and products. 7. Factual approach to decision making: Decisions must be based on the analysis of accurate, relevant, and reliable data and information.
8. Mutually beneficial supplier relationships: Both the organization and the supplier benefiting from each other’s resources and knowledge results in value for all.
ISO 9000 and TQM are not
Interchangeable
• Although ISO 9000 made a great leap towards TQM with its 2000 release, they are not yet the same.
• TQM is defined as an approach to doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its processes, products, services, people, and environments.
ISO 9000 Standards
• ISO 9000: 2005 – Quality Management Systems –
Fundamentals and Vocabulary
• ISO 9001:2008 – Quality Management Systems –
Requirements
• ISO 9004:2009 – Quality Management Systems –
Guidelines for Performance Improvements
Consequences of ISO 9000 registered organizations
• Wider
ISO 9000 and Total Quality: The Relationship
ISO 9000: What it is
• ISO (International Organization for Standardization)
• ISO 9000 is an international quality standard for goods and services
• Does not set any specifications for quality.
• Sets broad requirements for the assurance of quality and for management’s involvement
• Can be applied to any company
• Completely compatible with TQM
ISO 9000 is based on 8 principles:
1. Customer Focus: Understand customer needs, meet customer requirements, and strive to exceed customer expectations.
2. Leadership: Establish unity of purpose and organizational direction.
3. Involvement of people: Use abilities of employees for the benefit of the organization.
4. Process approach: Things accomplished are the results of processes and processes and resources must be managed.
5. System approach to management: Multiple processes contribute to system and should be managed as a system.
6. Continual improvement: Of people, processes, systems and products. 7. Factual approach to decision making: Decisions must be based on the analysis of accurate, relevant, and reliable data and information.
8. Mutually beneficial supplier relationships: Both the organization and the supplier benefiting from each other’s resources and knowledge results in value for all.
ISO 9000 and TQM are not
Interchangeable
• Although ISO 9000 made a great leap towards TQM with its 2000 release, they are not yet the same.
• TQM is defined as an approach to doing business that attempts to maximize the competitiveness of an organization through the continual improvement of the quality of its processes, products, services, people, and environments.
ISO 9000 Standards
• ISO 9000: 2005 – Quality Management Systems –
Fundamentals and Vocabulary
• ISO 9001:2008 – Quality Management Systems –
Requirements
• ISO 9004:2009 – Quality Management Systems –
Guidelines for Performance Improvements
Consequences of ISO 9000 registered organizations
• Wider