Itc 101 Quiz
ITC 101
Chapter 5 1. Standalone computers increase employee productivity as much as computer networks. () 2. Computers can exchange data over networks of clearly delineated size. () 3. The major problem of discovery is the huge amount of information available. ( ) 4. Metasearch engines search several engines at once and integrate the findings of the various search engines. ( ) 5. Commercial portals are intended for broad audiences and offer fairly routine content. ( ) 6. Electronic mail is the largest-volume application running over the Internet. ( ) 7. A blog is a personal website open to the public in which the site creator expresses his or her feelings or opinions. ( ) 8. A wiki is a personal website open …show more content…
to the public in which the site creator expresses his or her feelings or opinions. () 9. Business should pay close attention to what bloggers are writing about them and their products. ( ) 10. Web 1.0 sites were interactive, where Web 2.0 sites deliver information to users who receive it passively. () 11. Really simply syndication is a Web development technique that allows portions of Web pages to reload with fresh data instead of requiring the entire Web pages to reload. () 12. If you want to construct your own customized newspaper, you would use really simply syndication. ( ) 13. Social networking sites can be a useful way to find like-minded people online. ( ) 14. Web services are applications, delivered over the Internet, that user can select and combine through almost any device. ( ) 15. E-learning is only done in virtual classrooms, where all coursework is done online. () 16. Virtual universities are online universities from which students take classes from home or at the off-site location, via the Internet. ( ) 17. Employees who telecommute have generally found that the experience enhances their careers. ()
Chapter 6 1. In traditional commerce, one or more of the product or service, the process and the delivery agent can be digital. () 2. Going to the Website of a car manufacturer (eg. www.gm.com), entering the specifications for the car you want and then picking up your car at your local dealership is an example of partial electronic commerce. ( ) 3. eBay is a good example of business-to-consumer electronic commerce. () 4. Forward auctions are used mainly as a selling channel. ( ) 5. Even though B2C electronic commerce is much larger by volume, B2B is more complex. () 6.
An electronic storefront is a website on the Internet representing a single store. ( ) 7. Selling products such as books and computers on the Internet may reduce vendors’ selling costs by 20 to 40 %, with further reductions being difficult because the products must be delivered physically. ( ) 8. Virtual banks are those banks dedicated only to Internet transaction. ( ) 9. Channel conflict occurs when click-and-mortar companies have problems with their regular distributors when they sell directly to customer online. ( ) 10. Internet advertising is impersonal, one way mass communication. () 11. Banners are the most common form of advertistment on the Internet. ( ) 12. Hacking is the indiscriminate distribution of electronic ads without permission of the receiver. () 13. B2C applications comprise the majority of electronic commerce volume. () 14. The key mechanisms in the seller-side marketplace are customized electronic catalogs and reverse auctions. () 15. The buy-side market place is similar to the business-to-consumer model. () 16. Horizontal exchanges connect buyers and sellers across many industries. ( ) 17. In most cases, traditional payment systems are not effective for electronic commerce. (
) 18. Smart cards can be used as credit cards, debit cards and/or loyalty cards. ( )
Chapter 7 1. Wireless computing does not really affect productivity. () 2. Wireless is a term used to describe telecommunications in which electromagnetic waves carry the signal between communicating devices. ( ) 3. Wireless technologies are not changing the ways that organizations are doing business, but they are enabling organizations to do business faster. () 4. Microwave transmission are affected by environmental conditions such as storms. ( ) 5. The higher the orbit of a satellite, the larger its footprint. ( ) 6. The global positioning system is supported by GEO satellites. () 7. Radio transmissions are highly secure. () 8. Bluetooth is a wireless standard that enables temporary, short-range connection between mobile devices. ( ) 9. A hotspot is a small geographical perimeter within which a wireless access point provides service to a number of users. ( ) 10. WiFi provides excellent security. () 11. Personalization means that a mobile device can provide real-time communication, independent of the user’s location. () 12. Micropayment technology has a limited number of possible applications. () 13. Mobile wallets enable users to make purchase with a single click from a mobile device. ( ) 14. Telemetry is the science that measures physical remoteness by means of wireless transmissions from a remote source to a receiving station. ( ) 15. Pervasive computing and virtual reality are just different names from the same thing. () 16. War driving is the act of locating wireless networks while driving around a certain area. ( )
Chapter 8 1. The functional area information systems are the most fundamental information systems in the organization. () 2. The data processed by transaction processing systems provide the inputs for other organizational information systems. ( ) 3. In general, organizations try to automate data entry as much as possible. ( ) 4. Functional information systems support the entire enterprise or major portion of it. () 5. Exception reports show a greater level of detail than is included in routine report. () 6. Information systems can be function-specific. ( ) 7. Historically, the functional area information systems were developed independently of one another. ( ) 8. Information silos were particularly efficient when business process crossed functional boundaries in an organization. () 9. Business process may be located within one functional area or may span multiple functional areas. ( ) 10. Best practices are the most successful solutions or problem-solving methods for achieving a business objective. ( ) 11. Enterprise resource management is an enterprise-wide effort to acquire and retain customers. () 12. Financial management, operations management and human resources management are extended ERP modules. () 13. When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system. ( )
Chapter 9 1. Overtime, the customer relationship with vendors has become more personal. () 2. Today, customers are becoming increasingly powerful. ( ) 3. The real problem with interacting with customers over the Web is that the company does not have an opportunity to make a good first impression in person. ( ) 4. CRM systems focus on marketing to large amounts of people. () 5. CRM systems are designed to achieve customer intimacy. ( ) 6. For purposes of efficiency, customer data are best stored in functional areas of the organization. () 7. Collaborative CRM systems provide interaction with customers throughout the entire organization. ( ) 8. Operational CRM systems support the front-office business processes which directly interact with customers. ( ) 9. Some companies conduct live chat with customers using a computer with natural language processing software, rather than a real person. ( ) 10. Sales force automation is a customer-facing application. ( ) 11. If you have visited Amazon’s website previously and then return, Amazon recommends other books that you might like. This is called cross-selling. ( ) 12. Electronic CRM applications are the same thing as customer-touching CRM. ( )
1. Overtime, the customer relationship with vendors has become more impersonal for all of the following reasons except: A. People move from farms to cites B. Consumers became mobile C. Supermarkets and department stores proliferated D. Customer relationship management systems were developed E. Internet grew rapidly
2. Which of the following best describe CRM? A. A process B. A set of technologies C. An information system D. A way of thinking and acting E. A set of decisions
3. The complete data on a customer is called: A. A profile B. A record C. A 360-degree view D. A file E. Consolidated customer map
4. ___________ systems provide interactive communication with the customer throughout the organization. A. CRM B. Collaborative CRM C. Operational CRM D. Analytical CRM E. Transactional CRM
5. __________ systems support the front-office business process which directly interact with customers. A. CRM B. Collaborative CRM C. Operational CRM D. Analytical CRM E. Transactional CRM
6. __________ systems study customers behavior and perceptions to provide business intelligence. A. CRM B. Collaborative CRM C. Operational CRM D. Analytical CRM E. Transactional CRM
7. When customers help themselves, often through electronic touch points , this process is called A. CRM B. Analytical CRM C. Customer-facing CRM D. Customer-touching CRM E. Transactional CRM
8. In __________, company representatives use multiple communication channels to support the communications preferences of customers. A. Telesales room B. Group decision support rooms C. Videoconferencing centers D. Sales team meetings E. Customer interaction centers
9. Which of the following allows customers to connect a company representative and conduct an instant messaging session? A. Information help desk B. Live chat C. Customer interaction center D. Teleconference E. Videoconference
10. __________ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process. A. Inbound telesales B. Outbound telesales C. Sales team efforts D. Sales force automation E. The customer help desk
Chapter 10 1. A __________ refers to the flow of materials, information, money and services from raw material suppliers, through factories and warehouses to the end customers. A. Demand chain B. Business process C. Manufacturing process D. Supply chain E. Enterprise resource process
2. A company’s suppliers, suppliers’ suppliers and the process of managing them is the: A. Suppliers’ chain B. External supply chain C. Upstream portion of supply chain D. Downstream portion of supply chain E. Entire supply chain
3. Packaging, assembly or manufacturing take place in which segment of the supply chain? A. Upstream B. Internal C. Downstream D. External E. None of the above
4. A company’s organization and processes for distributing and delivering product to its final customers is the: A. Supplier’s chain B. External supply chain C. Upstream portion of supply chain D. Downstream portion of supply chain E. Entire supply chain
5. Distribution or dispersal takes place in which segment of the supply chain? A. Upstream B. Internal C. Downstream D. External E. None of the above
6. __________ are the physical products, raw materials and suppliers that flow along a supply chain. A. Reverse flow B. Reverse logistic C. Material flow D. Information flow E. Financial flow
7. Returned products, recycled products and disposal of materials or product are called: A. Reverse flow B. Returns C. Material flow D. Information flow E. Financial flow
8. __________ consists of data that are related to demand, shipments, orders, returns and schedules.
A. Reverse flow
B. Reverse logistic
C. Material flow
D. Information flow
E. Financial flow
9. __________ involve money transfers, payments, credit card information and authorization, payment schedules, e-paymentd and credit related data. A. Reverse flow B. Reverse logistic
C. Material flow
D. Information flow
E. Financial flow
10. The goals of supply management include which of the following? A. To reduce uncertainty and risk along the supply chain B. To reduce inventory levels C. To reduce cycle time D. To improve customer service E. All of the above
11. Which of the following is not a goal of supply chain management? A. To reduce uncertainty along the supply chain B. To decrease inventory level C. To increase cycle time D. To improve customer service E. To improve business processes 12. Interorganizational system result in all of the following except A. To reduce cost of routine business transactions B. Improve quality of information flows C. Reduce errors D. Increase cycle time E. Eliminate paper processing
13. __________ connects 2 or more companies in 2 or more countries. A. Global system B. Virtual system C. MIS D. TPS E. B2B trading system
14. In the __________, production process begins with forecast. A. Supply chain model B. Inventory model C. Pull model D. Vertical integrate model E. Push model
15. In the __________, production process begins with customer order. A. Supply chain model B. Inventory model C. Pull model D. Vertical integrate model E. Push model
16. The__________ is known as make-to-stock.
A. Supply chain model
B. Inventory model
C. Pull model
D. Vertical integrate model
E. Push model
Chapter 11 1. Management control is the acquisition and efficient use of resources in accomplishing organizational tasks. ( ) 2. Targeted marketing is a good example of discovery of previously unknown patterns. () 3. Decision support systems support only lower and middle level managers. () 4. Goal seeking analysis attempts to fins the value of the inputs necessary to achieve a desired level of output. ( ) 5. A group decision support system is an interactive, computer-based system that facilitates a group’s efforts to find solutions to semi-structured and unstructured problems. ( ) 6. An executive dashboard is very user friendly, supported by graphics, provides exception reporting and drill down, and provides information related to critical success factors. ( )
1. __________ is the process by which organizational goals are achieved through the use of organizational resources. A. Organizational decision making B. Operations C. Organizational strategy D. Organizational productivity E. Management
2. Being a figurehead and leader is a part of the __________ managerial role. A. Interpersonal B. Entrepreneurial C. Informational D. Decisional E. Confrontational
3. In the __________ phase of the decision making process, managers examine a situation and identify and define the problem.
A. Interpersonal
B. Entrepreneurial
C. Informational
D. Decisional
E. Confrontational
4. In the __________ phase of the decision making process manager construct a model that simplifies the problem. A. Interpersonal B. Entrepreneurial C. Informational D. Decisional E. Confrontational
5. Success in the __________ phase of the decision making process results in resolving the original problem and failure leads to a return to previous phases. A. Interpersonal B. Entrepreneurial C. Informational D. Decisional E. Confrontational
6. In the __________ phase of the decision making process manager test potential solutions “on paper”. A. Interpersonal
B. Entrepreneurial
C. Informational
D. Decisional
E. Confrontational
7. Which of the following is not a reason that managers need IT support? A. Number of alternatives is decreasing B. Decisions must typically be made under time pressure C. Decision are becoming more complex
8. Decisions today are becoming more complex, due to increased uncertainty in the decision environment
9. Which of the following is not a characteristic of a structured decision? A. Routine B. Repetitive C. Human intuition not involved D. First three phases of the decision making process occur in no particular sequence E. Standard solutions exist
Chapter 12 1. Organizational typically move slowly to acquire new information technologies due to the risk involved. () 2. The application portfolio in an organization is a set of recommended applications resulting from the planning and justification process in application development. ( ) 3. The IT infrastructure delineates the way an organization’s information resources should be used to accomplish its mission. () 4. The IS operational plan is a set of projects that will be executed by the IS department and by functional area managers. ( ) 5. Costs are harder to quantify than benefits. () 6. The return on investment method of the cost-benefit analysis measures the effectiveness of management in generating profits with its available assets. ( ) 7. The buy option is particularly attractive if the software vendor allows the company to modify the package to meet its needs. ( ) 8. Insourcing application development is usually less time consuming and less expensive than buying or leasing. () 9. The earlier in the development process that error are detected, the less expensive they are to correct. ( ) 10. The software development life cycle (SDLC) is relatively inflexible. ( ) 11. The SDLC encourages changes to user requirements once they have been established. () 12. Technically feasibility determines if the project is an acceptable financial risk and if the organization can afford the expenses and time needed to complete the project. ()
Chapter 5 1. Standalone computers increase employee productivity as much as computer networks. () 2. Computers can exchange data over networks of clearly delineated size. () 3. The major problem of discovery is the huge amount of information available. ( ) 4. Metasearch engines search several engines at once and integrate the findings of the various search engines. ( ) 5. Commercial portals are intended for broad audiences and offer fairly routine content. ( ) 6. Electronic mail is the largest-volume application running over the Internet. ( ) 7. A blog is a personal website open to the public in which the site creator expresses his or her feelings or opinions. ( ) 8. A wiki is a personal website open …show more content…
to the public in which the site creator expresses his or her feelings or opinions. () 9. Business should pay close attention to what bloggers are writing about them and their products. ( ) 10. Web 1.0 sites were interactive, where Web 2.0 sites deliver information to users who receive it passively. () 11. Really simply syndication is a Web development technique that allows portions of Web pages to reload with fresh data instead of requiring the entire Web pages to reload. () 12. If you want to construct your own customized newspaper, you would use really simply syndication. ( ) 13. Social networking sites can be a useful way to find like-minded people online. ( ) 14. Web services are applications, delivered over the Internet, that user can select and combine through almost any device. ( ) 15. E-learning is only done in virtual classrooms, where all coursework is done online. () 16. Virtual universities are online universities from which students take classes from home or at the off-site location, via the Internet. ( ) 17. Employees who telecommute have generally found that the experience enhances their careers. ()
Chapter 6 1. In traditional commerce, one or more of the product or service, the process and the delivery agent can be digital. () 2. Going to the Website of a car manufacturer (eg. www.gm.com), entering the specifications for the car you want and then picking up your car at your local dealership is an example of partial electronic commerce. ( ) 3. eBay is a good example of business-to-consumer electronic commerce. () 4. Forward auctions are used mainly as a selling channel. ( ) 5. Even though B2C electronic commerce is much larger by volume, B2B is more complex. () 6.
An electronic storefront is a website on the Internet representing a single store. ( ) 7. Selling products such as books and computers on the Internet may reduce vendors’ selling costs by 20 to 40 %, with further reductions being difficult because the products must be delivered physically. ( ) 8. Virtual banks are those banks dedicated only to Internet transaction. ( ) 9. Channel conflict occurs when click-and-mortar companies have problems with their regular distributors when they sell directly to customer online. ( ) 10. Internet advertising is impersonal, one way mass communication. () 11. Banners are the most common form of advertistment on the Internet. ( ) 12. Hacking is the indiscriminate distribution of electronic ads without permission of the receiver. () 13. B2C applications comprise the majority of electronic commerce volume. () 14. The key mechanisms in the seller-side marketplace are customized electronic catalogs and reverse auctions. () 15. The buy-side market place is similar to the business-to-consumer model. () 16. Horizontal exchanges connect buyers and sellers across many industries. ( ) 17. In most cases, traditional payment systems are not effective for electronic commerce. (
) 18. Smart cards can be used as credit cards, debit cards and/or loyalty cards. ( )
Chapter 7 1. Wireless computing does not really affect productivity. () 2. Wireless is a term used to describe telecommunications in which electromagnetic waves carry the signal between communicating devices. ( ) 3. Wireless technologies are not changing the ways that organizations are doing business, but they are enabling organizations to do business faster. () 4. Microwave transmission are affected by environmental conditions such as storms. ( ) 5. The higher the orbit of a satellite, the larger its footprint. ( ) 6. The global positioning system is supported by GEO satellites. () 7. Radio transmissions are highly secure. () 8. Bluetooth is a wireless standard that enables temporary, short-range connection between mobile devices. ( ) 9. A hotspot is a small geographical perimeter within which a wireless access point provides service to a number of users. ( ) 10. WiFi provides excellent security. () 11. Personalization means that a mobile device can provide real-time communication, independent of the user’s location. () 12. Micropayment technology has a limited number of possible applications. () 13. Mobile wallets enable users to make purchase with a single click from a mobile device. ( ) 14. Telemetry is the science that measures physical remoteness by means of wireless transmissions from a remote source to a receiving station. ( ) 15. Pervasive computing and virtual reality are just different names from the same thing. () 16. War driving is the act of locating wireless networks while driving around a certain area. ( )
Chapter 8 1. The functional area information systems are the most fundamental information systems in the organization. () 2. The data processed by transaction processing systems provide the inputs for other organizational information systems. ( ) 3. In general, organizations try to automate data entry as much as possible. ( ) 4. Functional information systems support the entire enterprise or major portion of it. () 5. Exception reports show a greater level of detail than is included in routine report. () 6. Information systems can be function-specific. ( ) 7. Historically, the functional area information systems were developed independently of one another. ( ) 8. Information silos were particularly efficient when business process crossed functional boundaries in an organization. () 9. Business process may be located within one functional area or may span multiple functional areas. ( ) 10. Best practices are the most successful solutions or problem-solving methods for achieving a business objective. ( ) 11. Enterprise resource management is an enterprise-wide effort to acquire and retain customers. () 12. Financial management, operations management and human resources management are extended ERP modules. () 13. When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system. ( )
Chapter 9 1. Overtime, the customer relationship with vendors has become more personal. () 2. Today, customers are becoming increasingly powerful. ( ) 3. The real problem with interacting with customers over the Web is that the company does not have an opportunity to make a good first impression in person. ( ) 4. CRM systems focus on marketing to large amounts of people. () 5. CRM systems are designed to achieve customer intimacy. ( ) 6. For purposes of efficiency, customer data are best stored in functional areas of the organization. () 7. Collaborative CRM systems provide interaction with customers throughout the entire organization. ( ) 8. Operational CRM systems support the front-office business processes which directly interact with customers. ( ) 9. Some companies conduct live chat with customers using a computer with natural language processing software, rather than a real person. ( ) 10. Sales force automation is a customer-facing application. ( ) 11. If you have visited Amazon’s website previously and then return, Amazon recommends other books that you might like. This is called cross-selling. ( ) 12. Electronic CRM applications are the same thing as customer-touching CRM. ( )
1. Overtime, the customer relationship with vendors has become more impersonal for all of the following reasons except: A. People move from farms to cites B. Consumers became mobile C. Supermarkets and department stores proliferated D. Customer relationship management systems were developed E. Internet grew rapidly
2. Which of the following best describe CRM? A. A process B. A set of technologies C. An information system D. A way of thinking and acting E. A set of decisions
3. The complete data on a customer is called: A. A profile B. A record C. A 360-degree view D. A file E. Consolidated customer map
4. ___________ systems provide interactive communication with the customer throughout the organization. A. CRM B. Collaborative CRM C. Operational CRM D. Analytical CRM E. Transactional CRM
5. __________ systems support the front-office business process which directly interact with customers. A. CRM B. Collaborative CRM C. Operational CRM D. Analytical CRM E. Transactional CRM
6. __________ systems study customers behavior and perceptions to provide business intelligence. A. CRM B. Collaborative CRM C. Operational CRM D. Analytical CRM E. Transactional CRM
7. When customers help themselves, often through electronic touch points , this process is called A. CRM B. Analytical CRM C. Customer-facing CRM D. Customer-touching CRM E. Transactional CRM
8. In __________, company representatives use multiple communication channels to support the communications preferences of customers. A. Telesales room B. Group decision support rooms C. Videoconferencing centers D. Sales team meetings E. Customer interaction centers
9. Which of the following allows customers to connect a company representative and conduct an instant messaging session? A. Information help desk B. Live chat C. Customer interaction center D. Teleconference E. Videoconference
10. __________ is the component of an operational CRM system that automatically records all the aspects in a sales transaction process. A. Inbound telesales B. Outbound telesales C. Sales team efforts D. Sales force automation E. The customer help desk
Chapter 10 1. A __________ refers to the flow of materials, information, money and services from raw material suppliers, through factories and warehouses to the end customers. A. Demand chain B. Business process C. Manufacturing process D. Supply chain E. Enterprise resource process
2. A company’s suppliers, suppliers’ suppliers and the process of managing them is the: A. Suppliers’ chain B. External supply chain C. Upstream portion of supply chain D. Downstream portion of supply chain E. Entire supply chain
3. Packaging, assembly or manufacturing take place in which segment of the supply chain? A. Upstream B. Internal C. Downstream D. External E. None of the above
4. A company’s organization and processes for distributing and delivering product to its final customers is the: A. Supplier’s chain B. External supply chain C. Upstream portion of supply chain D. Downstream portion of supply chain E. Entire supply chain
5. Distribution or dispersal takes place in which segment of the supply chain? A. Upstream B. Internal C. Downstream D. External E. None of the above
6. __________ are the physical products, raw materials and suppliers that flow along a supply chain. A. Reverse flow B. Reverse logistic C. Material flow D. Information flow E. Financial flow
7. Returned products, recycled products and disposal of materials or product are called: A. Reverse flow B. Returns C. Material flow D. Information flow E. Financial flow
8. __________ consists of data that are related to demand, shipments, orders, returns and schedules.
A. Reverse flow
B. Reverse logistic
C. Material flow
D. Information flow
E. Financial flow
9. __________ involve money transfers, payments, credit card information and authorization, payment schedules, e-paymentd and credit related data. A. Reverse flow B. Reverse logistic
C. Material flow
D. Information flow
E. Financial flow
10. The goals of supply management include which of the following? A. To reduce uncertainty and risk along the supply chain B. To reduce inventory levels C. To reduce cycle time D. To improve customer service E. All of the above
11. Which of the following is not a goal of supply chain management? A. To reduce uncertainty along the supply chain B. To decrease inventory level C. To increase cycle time D. To improve customer service E. To improve business processes 12. Interorganizational system result in all of the following except A. To reduce cost of routine business transactions B. Improve quality of information flows C. Reduce errors D. Increase cycle time E. Eliminate paper processing
13. __________ connects 2 or more companies in 2 or more countries. A. Global system B. Virtual system C. MIS D. TPS E. B2B trading system
14. In the __________, production process begins with forecast. A. Supply chain model B. Inventory model C. Pull model D. Vertical integrate model E. Push model
15. In the __________, production process begins with customer order. A. Supply chain model B. Inventory model C. Pull model D. Vertical integrate model E. Push model
16. The__________ is known as make-to-stock.
A. Supply chain model
B. Inventory model
C. Pull model
D. Vertical integrate model
E. Push model
Chapter 11 1. Management control is the acquisition and efficient use of resources in accomplishing organizational tasks. ( ) 2. Targeted marketing is a good example of discovery of previously unknown patterns. () 3. Decision support systems support only lower and middle level managers. () 4. Goal seeking analysis attempts to fins the value of the inputs necessary to achieve a desired level of output. ( ) 5. A group decision support system is an interactive, computer-based system that facilitates a group’s efforts to find solutions to semi-structured and unstructured problems. ( ) 6. An executive dashboard is very user friendly, supported by graphics, provides exception reporting and drill down, and provides information related to critical success factors. ( )
1. __________ is the process by which organizational goals are achieved through the use of organizational resources. A. Organizational decision making B. Operations C. Organizational strategy D. Organizational productivity E. Management
2. Being a figurehead and leader is a part of the __________ managerial role. A. Interpersonal B. Entrepreneurial C. Informational D. Decisional E. Confrontational
3. In the __________ phase of the decision making process, managers examine a situation and identify and define the problem.
A. Interpersonal
B. Entrepreneurial
C. Informational
D. Decisional
E. Confrontational
4. In the __________ phase of the decision making process manager construct a model that simplifies the problem. A. Interpersonal B. Entrepreneurial C. Informational D. Decisional E. Confrontational
5. Success in the __________ phase of the decision making process results in resolving the original problem and failure leads to a return to previous phases. A. Interpersonal B. Entrepreneurial C. Informational D. Decisional E. Confrontational
6. In the __________ phase of the decision making process manager test potential solutions “on paper”. A. Interpersonal
B. Entrepreneurial
C. Informational
D. Decisional
E. Confrontational
7. Which of the following is not a reason that managers need IT support? A. Number of alternatives is decreasing B. Decisions must typically be made under time pressure C. Decision are becoming more complex
8. Decisions today are becoming more complex, due to increased uncertainty in the decision environment
9. Which of the following is not a characteristic of a structured decision? A. Routine B. Repetitive C. Human intuition not involved D. First three phases of the decision making process occur in no particular sequence E. Standard solutions exist
Chapter 12 1. Organizational typically move slowly to acquire new information technologies due to the risk involved. () 2. The application portfolio in an organization is a set of recommended applications resulting from the planning and justification process in application development. ( ) 3. The IT infrastructure delineates the way an organization’s information resources should be used to accomplish its mission. () 4. The IS operational plan is a set of projects that will be executed by the IS department and by functional area managers. ( ) 5. Costs are harder to quantify than benefits. () 6. The return on investment method of the cost-benefit analysis measures the effectiveness of management in generating profits with its available assets. ( ) 7. The buy option is particularly attractive if the software vendor allows the company to modify the package to meet its needs. ( ) 8. Insourcing application development is usually less time consuming and less expensive than buying or leasing. () 9. The earlier in the development process that error are detected, the less expensive they are to correct. ( ) 10. The software development life cycle (SDLC) is relatively inflexible. ( ) 11. The SDLC encourages changes to user requirements once they have been established. () 12. Technically feasibility determines if the project is an acceptable financial risk and if the organization can afford the expenses and time needed to complete the project. ()