Job Satisfaction

Attitudes and Job Satisfaction

© HJ Lin in‐class Material All rights reserved.

3‐0

Attitudes
 Attitude: “a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object” gi  Attitude object: physical objects, issues, ideas, events, people, places

© HJ Lin in‐class Material All rights reserved.

3‐1

Attitudes
Evaluative statements or judgments concerning objects, people, or events.
Three components of an attitude:
Affective
Cognitive

The opinion or belief segment of an an attitude

Behavioral

Attitude
Attitude
© HJ Lin in‐class Material All rights reserved.

The emotional or feeling segment of an attitude ttit An intention to behave in a certain way toward someone or something
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Three components of an attitude
 Cognitive =Evaluation
 Cognitive: perceptions and beliefs about an attitude object

 My supervisor promoted a coworker whose performance was worse than me. He is unfair.
 Give me some reasons to accept him/her
 Affective =Feeling
 Affective: feelings about an attitude object

 I dislike my supervisor
 I just don’t like him/her
 Behavioral =Action
 Behavioral intentions: how the person wants to behave and what a person says about an attitude object

 I am looking for another job; I’ll present my complaints about my supervisor to anyone who would like to listen.
 I don’t want him/her as my team member. hi 3‐3

Attitudes formation
 Affected by the person’s beliefs about an object and the amount and type of information the person has about the object
 Perceives positive attributes: develops positive attitude
 Perceives negative attributes: develops negative attitude

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Attitudes change
 Attitude change
 Something persuades the person to shift his or her attitudes (persuasive communication)
 Norms of a social group can affect a person’s attitude (social norms)
 Person becomes