Preview

Journal

Powerful Essays
Open Document
Open Document
13519 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Journal
_______________________________________________________________

_______________________________________________________________

Report Information from ProQuest
23 February 2013 13:06 _______________________________________________________________

Table of Contents
1. The performance appraisal process of pharmaceutical product managers in Canada: an empirical study. 1

23 February 2013

ii

ProQuest

Dokumen 1 dari 1

The performance appraisal process of pharmaceutical product managers in Canada: an empirical study
Pengarang: Katsanis, Lea Prevel; Pitta, Dennis A. Info publikasi: The Journal of Product and Brand Management 8. 6 (1999): 463-493. Link dokumen ProQuest Abstrak: This paper examines the way in which the performance of the pharmaceutical product manager is evaluated. The article attempts to provide a picture of the principal functions on which the Canadian pharmaceutical product manager is evaluated, as well as of performance appraisal systems currently used in the pharmaceutical industry. Two methodologies are used, both in-depth interviews and survey, in order to provide the most comprehensive examination of this area. Additionally, it is examined whether or not these systems are proving useful in linking job tasks to performance appraisal in order to achieve the goals of the organization. Teks Lengkap: Lea Prevel Katsanis: Associate Professor, Concordia University, Montreal, Quebec, Canada Dennis A. Pitta: Professor, University of Baltimore, Baltimore, Maryland, USA ACKNOWLEDGMENT: The authors would like to thank the Pharmaceutical Management Center at Concordia University for providing the funding to conduct this study. They would also like to thank J. P. Laurin, MSc for collecting the survey data as part of his Master 's thesis. Finally, many thanks to the three anonymous reviewers who provided invaluable input for the revisions of this document. Introduction Significant changes The area of product management has undergone



References: 1. Bart, C.K. (1986), "Product strategy and formal structure", Strategic Management Journal, Vol. 7, pp. 293-312. 2. Bernardin, H.J. and Beatty, R. (1984), Performance Appraisal: Assessing Human Behaviour at Work, Kent-Wadsworth, Boston, MA. 3. Bretz, RD., Milkovich, G.T. and Read, W. (1992), "The current state of performance appraisal research and practice: concerns, directions and implications", Journal of Management, Vol. 2, pp. 321-52. 4. Cederblom, D. (1982), "The performance appraisal interview: a review, implications and suggestions", Academy of Management Review, Vol. 7, pp. 219-27. 5. Churchill, G. (1987), Marketing Research, 4th ed., Dryden Press, Chicago, IL. 6. Halachmi, A. (1993), "From performance appraisal to performance targeting", Public Personnel Management, Vol. 22, pp. 323-44. 7. Katsanis, L.P. and Pitta, D.A. (1995), "Punctuated equilibrium and the evolution of the product manager", Journal of Product &Brand Management, Vol. 4. 8. Katsanis, L.P., Laurin, J.-P.G. and Pitta, D.A. (1996), "How should product managers ' job performance be evaluated in emerging product management systems?", Journal of Product &Brand Management, Vol. 6, pp. 5-23. 9. Lysonski, S. (1985), "A boundary theory investigation of the PM 's role", Journal of Marketing, Vol. 49, pp. 26-40. 10. Lysonski, S. and Andrews. C.J. (1990), "Effect of moderating variables on product managers ' behavior", Psychological Reports, Vol. 66, pp. 295-306. 11. Lysonski, S. and Durvasula, S. (1990), "Effect of moderating variables on product managers ' behavior: a reexamination", Psychological Reports, Vol. 67, pp. 687-90. 12. Lysonski, S., Singer, A. and Wilemon, D. (1988), "Coping with environmental uncertainty and boundary spanning in the PM 's role", The Journal of Services Marketing, Vol. 2, pp. 15-26. 13. McConnell, C.R. (1992), "The supervisor 's performance appraisal: evaluating the evaluator", Health Care Supervisor, Vol. 11, pp. 76-87. 14. McEvoy, G.M. (1988), "Evaluating the boss", Personnel Administrator, Vol. 33, p. 118. 15. Smith, M.C. (1991), Pharmaceutical Marketing: Strategy and Cases, Pharmaceutical Products Press (an import of the Haworth Press), Binghamton, NY. 16. Wood, V.R. and Tandon S. (1994), "Key components in product management success (and failure): a model of product managers ' job performance and job satisfaction in the turbulent 1990s and beyond", Journal of Product &Brand Management, Vol, 3, pp. 19-38. Illustration Caption: Table I.; Demographic of sample profits; Table II.; Functions performed by 23 February 2013 Page 17 of 18 ProQuest product managers and evaluated by supervisors; Table IIa.; Functions performed by product managers and evaluated by supervisors; Table IIb.; Functions performed by product managers and evaluated by supervisors; Table III.; Product managers ' direct/indirect authority of functional elements of certain tasks; Table IIIa.; Product managers ' direct/indirect authority of functional elements of certain tasks; Table IV.; Types of objectives used on product managers ' performance appraisal; Table V.; Types of appraisal and feedback received from performance appraisal; Table VI.; Functions performed by product managers; Table VII.; Evaluation of performance appraisal techniques; Table VIII.; PM 's area of direct/indirect authority Subjek: Studies; Product management; Pharmaceutical industry Lokasi: Canada Klasifikasi: 9130: Experimental/theoretical, 9172: Canada, 7200: Advertising, 8641: Pharmaceuticals industry Judul: The performance appraisal process of pharmaceutical product managers in Canada: an empirical study Pengarang: Katsanis, Lea Prevel; Pitta, Dennis A Judul publikasi: The Journal of Product and Brand Management Volume: 8 Edisi: 6 Halaman: 463-493 Jumlah halaman: 0 Tahun publikasi: 1999 Tanggal publikasi: 1999 Tahun: 1999 Penerbit: Emerald Group Publishing, Limited Tempat publikasi: Santa Barbara Negara publikasi: United Kingdom Subjek jurnal: Business And Economics--Marketing And Purchasing ISSN: 10610421 Jenis sumber: Scholarly Journals Bahasa publikasi: English Jenis dokumen: Feature ID dokumen ProQuest: 220595268 URL Dokumen: http://search.proquest.com/docview/220595268?accountid=17242 Hak cipta: Copyright MCB UP Limited (MCB) 1999 Terakhir diperbarui: 2010-06-09 Basis data: ProQuest Entrepreneurship _______________________________________________________________ Hubungi ProQuest Hak cipta © 2012 ProQuest LLC. Semua hak cipta dilindungi. - Syarat dan Ketentuan 23 February 2013 Page 18 of 18 ProQuest

You May Also Find These Documents Helpful

  • Better Essays

    HRM 561 Week 4

    • 1152 Words
    • 4 Pages

    1. Alignment of the performance management framework to the organizational business strategy is crucial to the performance plans success. Performance appraisals play an important role in the overall objective that will be reviewed with various methods. Performance appraisals serve as a tool to guide employees to attain their overall standards by helping them realize their full potential as well as provides information to all employees and managers to be able to be successful in the decision making process. Appraisals provide reasoning’s for employees to be place in a different path or career, rather than providing them with more training, promotions, and or deciphering termination. This allows plenty of feedback to all employees for developmental purposes, as well as aids in finding organizational problems or hiccups internally that need to be addressed. By utilizing the management by objective (MBO) process establishes objectives that employees need to accomplish their day to day job functions and agreeable standards by both management and staff. By creating self-evaluations and customer evaluations will aid in this process. Supervisors’ who are most familiar with the…

    • 1152 Words
    • 4 Pages
    Better Essays
  • Better Essays

    Performance reviews play an important role in the overall objective of performance management. Performance reviews serve as a tool to help employees improve their overall standards by helping them realize their full potential, and also provides information to employees and managers for decision-making. Reviews provide reasons employees changed positions whether they needed more training or promotion, or needed to be let go. They provide feedback to employees, provide developmental needs, and help spot organizational problems. Using the management by objective (MBO) process establishes objectives that employees need to accomplish and sets agreeable standards by both employee and management. I suggest having immediate supervisors, self-appraisals, and customer feedback to evaluate performance. The supervisors or direct managers are most familiar with the individual’s performance. “Self-appraisals give the employee the opportunity to rate themselves in regards to their job performance.” (Cascio, 2013) It provides the opportunity to be involved in the performance appraisal process. Customer feedback is also very useful input for employment decisions, such as promotion, transfer and training…

    • 1086 Words
    • 4 Pages
    Better Essays
  • Good Essays

    Even though performance appraisals can be good for the organization, it can also be a controversial management tool. Critics of performance appraisals have many compelling arguments against its use. They can have a false degree of accuracy, engenders dysfunctional employee conflict and competition, assigns an inordinate amount of responsibility to individual with poor work performance. Many will argue that these negative effects of appraisal can be fixed through genuine employee participation.…

    • 854 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    The following paper will give valuable information regarding performance appraisal. It will also give example of personal experience with evaluations. Next the strengths and weaknesses of the evaluation process will be incorporated into the paper. Lastly strategies to improve the performance appraisal process in your workplace for a more positive experience in the future.…

    • 579 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Many organizations today are revamping their performance management systems to help increase employee satisfaction, increase productivity and profitability, while also teaching and developing their employees. If you ask any manager performance appraisals are probably not on the list of favorite tasks to perform in their job descriptions. Managers think they are boring, time consuming and not all that beneficial. Scripps Health is a non-profit organization that has been in business since 1924 and somewhere down the line starting losing money, had a high turnover rate and unhappy employees that lacked determination. This paper will review Scripps Health’s renovation of their performance management system and the sizable initiatives they…

    • 950 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Again Performance Appraisals are a great tool when used correctly. Managers must take them seriously and evaluations’ should be accurate. “Before the PA program is up and running, a performance appraisal form should be designed with input from managers. It should be able to sufficiently measure performance, be simple enough for all employees to complete, and not take more than an hour to finish. In implementing the PA program, top management should give the plan its blessing; employees should understand how it works, and the staff at large should be encouraged to view the program as a valuable human resources tool (The Importance of Having a Performance Appraisal Program, Part I,”…

    • 963 Words
    • 4 Pages
    Good Essays
  • Good Essays

    This paper should include sections on the strategic advantages of performance appraisals, potential forms of bias within the appraisal system, as well as how performance appraisals can contribute to the achievement of strategic objectives.…

    • 583 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Journal

    • 383 Words
    • 2 Pages

    In the Autobiography, “The Letter A” by Christy Brown, He shares a turning point in his personal life starting as a newborn in the Rotunda Hospital on June 15, 1932. After going through difficult struggle in Brown’s life, He was pronounced that he has cerebral palsy and was not normal like the rest of the other human beings; however, the only person to believe that there was a chance for him to be like the rest of the others were his mother. She was very persistent that Brown was able to be the same like the rest of their family until one day he proves to himself that he is able to make very little contact by drawing an ‘A’. That was proof of “key to mental freedom”. (118)…

    • 383 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Performance Appraisal

    • 3095 Words
    • 13 Pages

    Performance appraisal is an opportunity for an employee or those employees who are concerned with their performance, to get engaged in a dialogue with their reporting supervisors about their performance and development and the support required from their reporting supervisors to improve their performance. Performance appraisal is an important part of the performance management strategy. Performance appraisal is only one of the aspects of the performance management process. Since, performance appraisal is carried out by the line manages rather than the HR professionals it is very important for them to understand their role in managing overall performance of employees in their organisation. It is very important for line managers to identify that performance appraisal is not just about assessing the past but also about driving behaviour that will sustain performance in the future (CIPD factsheet; May 2011). This essay will attempt to describe the problems associated with performance appraisal systems and how can organisations overcome the problem by improvements to their design and implementation in reference with the orthodox and the radical critiques of performance appraisal.…

    • 3095 Words
    • 13 Pages
    Powerful Essays
  • Satisfactory Essays

    Journal

    • 284 Words
    • 1 Page

    When I was in high school I wasn't a very good student, I didn't really apply myself to anything. I had no dreams of going to college or doing anything special with my life. No one had ever encouraged me to do anything better than I was or to try harder. My parents were not college graduates, they both worked full time jobs and had to raise four kids. I knew there wasn't enough money to send me to college, and my guidance counselor never explained financial aid to me. I graduated, got a job and worked one dead end job after another, until I got married and started a family. I spent the next fifteen years raising my son and daughter and encouraging them to continue their education after high school. About a year ago my husband decided he wanted a divorce, and I was left wondering ;"What am I going to do now?" Since graduation I have always regretted not going to college, I have always wanted to work with children, either as a counselor or in social work. My parents suggested that I should go back to school. I applied at Ashford University. I have always thought of myself as a failure, but I'm not scared of failing anymore, I am however afraid of letting myself down for not trying hard enough,and for me that just isn't good enough anymore. I want more for myself and I want to look in the mirror everyday and be proud of who I see. I know that if I apply myself and stay focused and motivated that I will achieve my goals to graudate and pursue my dreams.…

    • 284 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    He found that there was a major disparity in the management style of people here. Some had styles that emphasized employee empowerment. Others were of the old authoritarian school.; the managers here didn’t seem to be growing or developing; there were some problems with the existing management assessment and development system and it needed to be changed. Managers still were using a MBO-type system that had been replaced in the U.S. some time ago. Lancaster believed strongly in ADP and had seen it change the management and culture of Black & Decker in the U.S. He also knew that 360。Feedback might not be universally embraced because of cultural differences. Now, Lancaster has been faced a difficult decision as to whether he should accept a new performance appraisal and management development system presented to him by Anita Lim, manager of Human Resources, or introduce a U.S.-designed Appraisal Development Plan (ADP) throughout the Eastern Hemisphere.…

    • 981 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    The past and existing performance appraisal of Merck & Co. was ineffective to identify and reward performance to a certain extent. Although the company was paying their employees around seven to eight percent more than the average compensation in other large companies, the performance appraisal system did not clearly identified outstanding performance, which caused inequity in rewarding performance and led to unhappiness among the employees, especially the high performers. Compared to the average performers, there was only marginal increase in salary for outstanding performers. Without proper recognition and rewards, the company was at risk of losing its high performers and keeping the worst performers.…

    • 1692 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Prowse, P, & Prowse, J. (2009). The dilemma of performance appraisal. Measuring Business Excellence, 13(4), 69-77. Retrieved June 6, 2010, from ABI/INFORM Global. (Document ID: 1920028951).…

    • 931 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Einstein, W. O., & LeMere-LaBonte, J. (1989). Performance appraisal: Dilemma or design? S.A.M.Advanced Management Journal, 54(2), 26. Retrieved from http://search.proquest.com/docview/231218507?accountid=32521…

    • 2692 Words
    • 11 Pages
    Powerful Essays
  • Powerful Essays

    Performance appraisals are widely used in the society. The history of performance appraisal can be dated back to the 20th century and then to the second world war when the merit rating was used for the first time. An employer evaluating their employees is a very old concept. Performance appraisals are an indispensable part of performance measurement. Performance appraisal is necessary to measure the performance of the employees and the organization to check the progress towards the desired goals and aims.…

    • 5989 Words
    • 24 Pages
    Powerful Essays