Journal Article
Journal article critique
Staff turnover and recruitment in hospitality
(Mind Perk, 2013)
Student Name: Steven Hwang (Hyun woo Hwang)
Student Number: 17670644
La Trobe University in North Sydney Campus
Lecturer: Vicki J Hetherington
Tutor: Peter Lipman
* Table of Contents 1: Introduction 2 2: Literature Review 3 3: Methodology 3 4: Data collection Tools 4 4.1: Data collection tools 4 4.2: Methodology and data collection tools 4 5: Ethical Issues 4 5.1: Ethical issues related to the data collection tools 4 5.2: Relevance and reason of the ethical issues 4 6: Sampling 4 6.1: A sampling method 4 6.2: Effect of sampling method to support the study 4 7: Validity and Reliability 4 8: Data Analysis Tools 4 8.1: Appropriateness 4 8.2: Relationship between the data analysis and methodology 4 9: Conclusion 4 References 3
1.0: Introduction Small hospitality businesses struggling with the staffing issues and staff turnover is one of the major issues in a college town in America, according to Alonso’s and O’Neill’s study. The purpose of this report is to critique their study “Staffing issues among small hospitality businesses” (2009) to reduce the chance of failure by better decision making based on research. Objectives, challenges and solutions from the article’s objectives are included, being staff turnover issues, lack of labour issues and challenges between employees and operators in the college town. The importance of the study is relevant to the objectives and this report will review the methodology to have solutions for problems occurred between student community and the hospitality industry, for example, the study said which is “cycle of failure”, according to Schlesinger and Heskett (1991, p17), and it may affect “the business’ quality of service provided and consistency of services from staff turnover” (Alonso and O’Neill, 2009, p574).
2.0:
Staff turnover and recruitment in hospitality
(Mind Perk, 2013)
Student Name: Steven Hwang (Hyun woo Hwang)
Student Number: 17670644
La Trobe University in North Sydney Campus
Lecturer: Vicki J Hetherington
Tutor: Peter Lipman
* Table of Contents 1: Introduction 2 2: Literature Review 3 3: Methodology 3 4: Data collection Tools 4 4.1: Data collection tools 4 4.2: Methodology and data collection tools 4 5: Ethical Issues 4 5.1: Ethical issues related to the data collection tools 4 5.2: Relevance and reason of the ethical issues 4 6: Sampling 4 6.1: A sampling method 4 6.2: Effect of sampling method to support the study 4 7: Validity and Reliability 4 8: Data Analysis Tools 4 8.1: Appropriateness 4 8.2: Relationship between the data analysis and methodology 4 9: Conclusion 4 References 3
1.0: Introduction Small hospitality businesses struggling with the staffing issues and staff turnover is one of the major issues in a college town in America, according to Alonso’s and O’Neill’s study. The purpose of this report is to critique their study “Staffing issues among small hospitality businesses” (2009) to reduce the chance of failure by better decision making based on research. Objectives, challenges and solutions from the article’s objectives are included, being staff turnover issues, lack of labour issues and challenges between employees and operators in the college town. The importance of the study is relevant to the objectives and this report will review the methodology to have solutions for problems occurred between student community and the hospitality industry, for example, the study said which is “cycle of failure”, according to Schlesinger and Heskett (1991, p17), and it may affect “the business’ quality of service provided and consistency of services from staff turnover” (Alonso and O’Neill, 2009, p574).
2.0:
References: (Alonso and O’Neill, 2009, p575) 4.2 Methodology and data collection tools “Reliability is the extent to which research findings would be the same if the research were to be repeated at a later date or with a different sample of subjects”(Veal, 2006, p41). 9.0: Conclusion Many small businesses have issues with short-term service, possibly due to “a lot of students leave when they graduate or find something else” according to Wildes (2007) Mind Perk. 2013. (n.d), staff turnover Available: http://www.mindperk.com/articles/conducting-effective-new-hire-training-to-reduce-turnover/ (Accessed 6, Feb, 2013) data analysis tools http://www.smartpsych.co.uk/wp-content/uploads/2012/02/psych_methods1.pdf Answer, 2012, Descriptive method Available: http://wiki.answers.com/Q/What_is_descriptive_research (Accessed 6, Feb, 2013) Wikidepia, 2013, Exploratory method Available: http://en.wikipedia.org/wiki/Exploratory_research (Accessed 6, Feb, 2013) American Psychological Association, 2013, American code of conduct, Available: http://www.apa.org/ethics/code/index.aspx?item=7 (Accessed 6, Feb, 2013) Sekaran, U., Bougie, R. 2010. Research Methods for Business, 5th ed. Wiley, West Sussex Research Methods For Leisure and Tourism