Tony Kearsley applies for a position as a firefighter with the City of St. Catharines and was accepted on condition that he were to pass a medical examination by a doctor specified by the city. However, during the medical exam the doctor discovered that Kearsley had an atrial fibrillation (an irregular heartbeat) and refused to pass him. Kearsley took it upon himself to consult a medical specialist who advised him that his condition would indeed not affect his ability to perform his job as a firefighter. Kearsley then filed a complaint against the city with the Ontario Human Rights Commission. At the Commissions Bored of Inquiry hearing, the doctor who had originally examined Kearsley testified that atrial fibrillation led to increased risk for stroke meaning his heart could fail to pump sufficient blood to his organs during the extreme conditions that come with firefighting. The Board of Inquiry called a medical expert in atrial fibrillation. The expert testified that the increased risk for stroke in someone of Kearsley’s age was inconsequential. The expert further testified that there was no increased risk for heart failure in someone like Kearsley because he was otherwise in good health. Meanwhile, after Kearsley got turned down by the St. Catharines fire department, Kearsley had become a firefighter in the City of Hamilton, achieving the rank of first-class firefighter in October 2001.…
Each time a police officer chooses to make an arrest, they demonstrate whether or not they practice the proper discretion that their career field expects of them. For the particular case involving Ken Krook, a young man who had attempted to rob a liquor store, while holding the store clerk at gun point. While Ken fled the scene, a responding officer had been notified on behalf of the specific crime that had taken place following a veg description of the individual. After noticing an individual who seemed to fit the description of Ken Kook, the officer ran after the criminal, eventually making an arrest. This case brings up the issue involving what is and is not a proper use of discretion, and whether the arrest of Ken Krook was done lawfully.…
The defendant, Kyllo, was arrested for growing marijuana in his home. In order to discover this, the police scanned Kyllo’s house utilizing a device that detects the heat from high intensity lams used to grow the plants inside close environments. The officer was standing on the street, outside of Kyllo’s house, as the scan revealed a part of the house that was significantly hotter than the rest. This information was used by the police to obtain a warrant to search the defendants home where they found more than 100 marijuana plants.…
You made a good point about doctors having to observe or monitor their patients. I work in a pharmacy and I see doctors write scripts for pain medication for three-month supplies. I would love for someone to tell me how a doctor is going to know that a patient is in pain for three straight months. I’m not saying it isn’t possible, but if doctors were only allowed to write scripts for a small amount of medication at a time then it would be easier to prevent the dependency on the medication and keep tabs on how the patient is doing.…
L. T. is a married women and she has been in a domestic violence situation for past two years. She is a documented immigrant but she is not a U.S. citizen. L. T. has good but limited English skills and graduated from high school. She and her two children want to leave the dangerous place and they need a plan. L. T. would want to seek for any help that she could obtain and she also need to work to make both herself and her children survive. The plan is consist of job opportunities, housing, public assistance, and other essential needs of her families. The life of L. T. and her children will be tough and L. T. need to find out a path and a successful approach for supporting a three-household family alone.…
Many customer service jobs involve contacting customers by telephone. Making an effective telephone call involves some very specific actions and should not be seen as a casual activity. By making a call to a customer you have the opportunity to prepare and are therefore more likely to be able to lead the conversation in the direction you want it to go.…
Call centres represent important new forms of work; both in terms of the increasing size of the sector and number of employees (Datamonitor, 1998) and through…
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Tension scores between 65 and 95 resulted in an overall score ranging from 83 to 86. However, when the tension level was pushed to 102 and the overall score was 98, customer, financial, and employee satisfaction was 100, 94, and 90, respectively. The threat of job loss and the uninspiring conditions of the breakroom are stressors for Rosa and Oli. Raising the client retention rate, using automation, and the looming crisis are not in the under of the control of neither Rosa nor Oli; thus they are experiencing a low task control. Employees lacking control over how and when they perform their tasks, experience more stress than those who have control. Raising the retention rate and using the automation system demand an increase in work effort from all call center…
Some people can feel like they are drowning under the pressure of work, it’s easy to do when you have so many people asking for so many different things. To overcome this I try to keep a detailed plan of where I am with my work and future tasks so I can keep my manager updated easily. I try to focus on one thing at a time instead of trying to complete several different tasks at once and provide constant feedback to those around me to keep them in the loop of where the jobs are. By prioritising your tasks you are ensuring important ones aren’t forgotten about and missed, you should also know what your limits are whether those be personal limits or time…
After Erik Rasmussen acquired his new position, he was challenged by upper-level management to increase efficiency and lower costs in the Customer Service department. To address these concerns, Mr. Rasmussen, made it priority to increase the number of calls per hour that each representative handled. In contrast of Mrs. Gustafson’s “open door policy,” Mr. Rasmussen’s “No-nonsense” approach was put into effect. For the first time ever, the company measured the representatives’ performance against statistical standards that emphasized speed, recorded the customer-service calls, and used software that generated automated work schedules based on historical information and projected need. Efficient, non flexible scheduling was the goal. In addition, the company cut back on training.…
2.1 In June 2009 I started a new job with a debt management company in a telesales cold calling role. It was a huge office of over 150 people therefore it was a very fast paced environment, it was also very modern and clean and seemed a great place to work. After a few weeks I felt as if I was working alone, I had never been approached by or had a conversation with anyone which not only made my days long I also felt as I had no help or adequate training. This of course affected my work I felt lost and it was not long before my low sales numbers was noticed by my superiors. It was around 5 weeks in when I started to receive real pressure…
The most important thing is to set up a customer relationship management (CRM) system. Specifically, in each personal selling activity, the salesperson can try to apply the Breakdown Method and Workload Method to their daily work, so as to maintain their time and consideration to each class of customers. Use some advance techniques to overcome the mass of customer relationship jobs, like application of MIS and Customer Software.…
It’s Sunday evening and although you have had a relaxing weekend, Monday is just a few hours away. Another long stress filled week at the office similar to the previous. About the most exciting thing you have to look forward to is next Friday night and the weekend that follows it. It seems as each week passes your stress builds and the desire to show up for work decreases. You begin to wonder if this is just how life in the work force just is. Many would classify this as job burnout. Does this sound like your life as well? For many people in today’s society they find themselves working more hours and sometimes multiple jobs in order to make ends meet and keep up with the financial demands that society has brought on us to afford even the basic necessities of live. If this sounds like you then you might be experiencing what is more commonly classified as job burnout.…
An Analysis of Shrimp/Turtle II: The WTO Makes Room for Environmental Trade Restrictions Chris Wold, Associate Professor & Randi Black, IELP Law Clerk August 15, 2005 In Shrimp/Turtle I,1 the WTO’s Appellate Body declared U.S. shrimp/turtle regulations in violation of its GATT obligations, because the U.S. required all foreign nations to have sea turtle conservation programs that were “essentially the same” as the U.S. regulations, including mandatory use of Turtle Excluder Devices (TEDs). The United States also failed to make good faith efforts to negotiate an international agreement to protect sea turtles with Southeast Asian countries, as the U.S. Congress had directed, although it concluded such an agreement with countries in the Western Hemisphere.2 Under those earlier regulations (“Original Guidelines”), the United States imposed import restrictions on shrimp caught without using TEDs. In light of this ruling, the United States revised its regulations (the “Revised Guidelines”) to require sea turtle conservation programs that were “comparable in effectiveness” to the U.S. program. It also entered into negotiations to protect sea turtles with Southeast Asian countries. When Malaysia challenged these efforts as inadequate in Shrimp/Turtle II,3 the Appellate Body upheld the Revised Guidelines. In so ruling, the Appellate Body opened the door for trade restrictions to protect natural resources. Background The United States adopted Section 609 of Public Law 101-162, an amendment to the Endangered Species Act, to effectuate the country’s policy to protect sea turtles from incidental mortality during shrimp harvesting. Section 609 requires shrimp harvesting nations to apply for and receive “certification” consistent with guidelines promulgated by the U.S. State Department prior to importing shrimp to the United States. Section 609 bans the importation of shrimp until the State Department, on behalf of the President, certifies that a (1) harvesting nation has a…