Question 1
VISION
To be the best integrated fast food services group in Asia Pacific region based on good quality products, put a smile on people’s faces around the world and give all the customers a very special experience.
MISSION
KFC’s mission is to maximize profitably by selling good product to the customers, improve shareholder value and deliver sustainable growth every year. Besides that, they also committed to customers satisfaction by offering high quality product with excellent services and good value. KFC also take great pride in serving each other to become the best service provider in worldwide. Moreover,
Question 2
Organization structure
KFC adapted their traditional structure of their outlets that other food chains following. There is one general manager, the outlet is leaded by the manager and assisted by two assistant managers, and one shift in change supervises the performance of counter workers and kitchen workers.
Question 3
An organization structure describes the position of employees in that organization. There are typically two type of chain command that is straight and upright. The above organizational chart is an upright chain of command. The information flows from highest to lowest which makes the organization easier to control due to a constricted distance of control and it rarely exceeds eight steps. This organization table has its benefits which are every position has one employee under them which makes easier communication among them.
Besides that, responsibility is clear and accurate since the higher level has more power over the lower’s one. The Straight structure is like an old army movie, people from the highest have higher position power than the lower one. In contrast, the higher level may feel that they have higher authority than others, this structure encourages employees in a unique way, and employees will try to be harder working and more