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Knowledge Management

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Executive Summary
Knowledge management has been the talk of the town with companies moving forward to create a knowledge based environment that will ensure the progression of the companies will be able to share and pool together its resources in knowledge.
New changes in technology has enabled companies to grow at a faster rate due to rapid access to information and data, here we are taking a look at QM Group of companies on how a standalone company with a few branches managed to ensure its continued progress and success by the implementing a knowledge based system that allows the company to consolidate its data together and from the enabling the management committee and directors to have access to crucial information at the right time thus empowering the company to make the best decisions possible from all the gathered resources.

Table of Contents
Executive Summary 3
Background of company 5
Knowledge Management 6
About Knowledge Management
What is Knowledge Management
Role of Knowledge Management 8
Core concepts of KM
QM & Knowledge management 10
Before and after introduction of Knowledge Management 12
Tools used and associated with Knowledge Management 17
Knowledge Management in competitors 18
Difference between QM and the market 19
Organization Structure, culture impact and affect KM 20
Conclusion 21
Bibliography 22

Background of Company
Duty Free Shop (DFS) in Malaysia are licensed under Section 65D, Customs Act 1967. DFS typically operates at international airports, seaports, downtown and at borders. DFS is set up for the purpose of promoting the tourism industry in Malaysia, especially to foreign tourists. Foreign tourists as well as eligible local tourists are able to purchase goods free of duty and GST at any DFS
The QM Group of Companies offers a broad assortment of
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