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Implementing Lean Six Sigma to improve the ratio of admissions to placements in an academic year: Statistical and Psychological case study of a technical institute
K.V.S.S.B.Hareesh1, P.Lohith Reddy2 1, 2 Department of Industrial Engineering, GITAM University, Visakhapatnam, India The service sector has a substantial role in India‟s economy and it solely depends on the education sector for better innovations. Knowledge is the tryst to innovation, and sustainable innovation marvels in the crowded markets of India. In situations like these, „Technical Institutes‟ require supporting tools to eradicate major defects like lack of admissions and placements, similar to material purchasing defects or manufacturing defects in an industry. This paper reviews implications of Lean Six Sigma methodology in a technical institute for improving the admissions to placements ratio by considering all the necessary factors along with psychological dimension of students. The implementation of this tool resulted in change of sigma values from _ to _, and increasing the admissions of the institute. This article provides documented evidence of Lean Six Sigma implementation with psychological dimensions and will yield a great value to academics, consultants, visionaries, practitioners of Lean Six Sigma.

Keywords: Lean Six Sigma, DMAIC, technical institute, admissions, placements

INTRODUCTION:
The service and the corporate sector have been steadily improving and accounts substantially to the Indian Economy. The major role played by the service sector is the vast employment for the youth. The present status of the service and corporate companies tells that they absorb around 80% of the fresher‟s from technical institutes throughout the country. The service sector and education sector has always tried to improve on quality grounds for the development in business. The technical and Educational institutes have been operating at very low sigma values of 1.0-3.0. Six Sigma (quality



References: Ahuja IPS (2004). Strategies for affecting quality improvement in technical education. J. Technical Education. 27: 56-63. Behara RS, Fontenot GF and Gresham A (1995). Customer satisfaction measurement and analysis using Six Sigma. Int. J. Quality & Reliability Management. 12: 09-18. Coronado R and Antony J (2002). Critical success factors for the implementation of six sigma projects in organization. The TQM Mag. 14: 92-99. Goh TN, Xie M (2004). Improving on the Six Sigma paradigm. The TQM Mag. 16: 235-240

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