FROM: Zhi Li
DATE: 10.25.2012
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SUBJECT: Leadership memo
This memo is based on my observation and interview on the owner of the Kungfu Szechuan Cuisine restaurant, Mrs. Wanyan Liu. The purpose of this memo is to present my opinions about the leader's communication behavior and how her leadership has influenced the whole restaurant.
NATURE OF THE ORGANIZATION
Kungfu Szechuan Cuisine restaurant was established on Oct. 13 2010. It is located in the Medawar Plaza on 730 N Clippers street. This restaurant is owned by Liu Family LLC, and the owner of this LLC is Mrs. Wanyan Liu. There are two chiefs and one helper in the kitchen. The main chief has won the golden medal …show more content…
As the owner paid the salaries of all the others, she is the assigned leader rather than an emergent leader. I paid more attention when the owner is communicating with servers or the chiefs. She used many powers when communicating with them. Giving rewards is the one she liked to use frequently. I saw many times that she told the chief if the sales exceed some kind of line, she would took them to go eating at Red Lobster or somewhere else. At the same time, she is not so rigorous and have a very east working environment for the workers. She always talked about how her lives in old days were like and what is the custom in hometown. As a result, both the chiefs and the servers like to talk with her and talk about a lot of their own lives. Using this way, the owner can know more what her workers are like and thy sometimes they are in a down time. Mrs. Liu thought that this communication with her employees are very important and this does not only develop their personal relationship but also make the employees to work more involuntarily for her. However, she recognized that she does not know much about how the real cooking is in the kitchen. She doesn't know how much materials is needed and cannot decide how much inventory the restaurant need. She is not so happy that she cannot control this