Principles of Operations Management
Lecture 4
Capacity Management & Aggregate Planning
Capacity Management
• Capacity is the ability to hold, receive, store or accommodate.
• Commonly viewed as the amount of output a system is capable of achieving over a specified period of time.
– In a service setting, it can be the number of customers that can be handled from noon to 1pm.
– In a manufacturing setting, it can be the number of automobiles that can be produced in a single shift.
Capacity Decisions
• System capacity affects:
– Response rate to market changes
• How quickly the system can produce or serve customers
– Overall product cost structure
• Fixed and variable production cost, regular/overtime pay, subcontracting fess
– Composition of workforce
• Regular vs temporary, shifts, overtime, etc
– Level of production technology utilized
• Long-term installation vs short-term adjustment
– Extent of management and staff support
• Resource allocation and coordination
– General inventory strategy
• To absorb the variance between output and demand
Factors Affecting Capacity Decisions
• External Factors
– Government regulations
– Union agreements
– Supplier capabilities
• Internal
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Product and service design
Personnel and jobs
Plant layout and process flow
Equipment capabilities and maintenance
Materials management
Quality control systems
Management capabilities
Important Capacity Concepts
• Best operating level
– The capacity (production volume) for which the average unit cost of output is at a minimum.
• Economy of scale
– The output range in which average unit cost decreases as unit production volumes increase.
• Diseconomy of scale
– The output range in which average unit cost rises due to added costs incurred at the operating level exceeding the best operating level.
Economies & Diseconomies of Scale
Managing Demand
Demand
Short term: curtail demand by raising prices, scheduling longer lead time
Long term: increase