Lesson 6 Case Studies
Lesson 6 Case Studies
Milan Shrestha
International American University
MGT 500 : Organizational Behavior and Leadership
Sushil Pant
October 17, 2014
Chapter 12
Effective Communication: Partnership in Italy.
The given case is about effective communication. In the case, Melissa Chang who is handling all sorts of sourcing activities at the company, she is asked to travel to Venice, Italy to meet her company’s partnering company. She is asked to travel for solving the issues that has made a bad impression of her company towards the partnering company. As before also Melissa’s colleagues cancelled their trip to Moscow at the last minute which hampered their relationship with other partners and their company’s performance looked bad. So it is a very important meeting for Melissa as their partnering company in Italy had several times requested for the information to be provided to them but it was not done. So Melissa had to travel to Italy to understand what are the causes that is affecting the company’s relations with their partnering company.
Review/Analysis of the Case
Analysis of Findings
The case is related to Melissa Chang who is travelling to Italy to meet the partnering company to solve the misunderstanding between her company and partnering company. The discussions and questions are being done while meeting with the partnering company in Italy. But with the effective communication, Melissa is able to answer all questions consciously listening to the issues/ queries from the partnering company. Hence Melissa is successful in making the meeting very productive and planning for future plans with the partnering company. Melissa’s communication skills and convincing them with providing the actual information accurately made the partnering company rethink and reassure to continue work for further more. For example, Surya Nepal Pvt. Ltd. is the major leading company in Nepal which produces several products. Surya
Milan Shrestha
International American University
MGT 500 : Organizational Behavior and Leadership
Sushil Pant
October 17, 2014
Chapter 12
Effective Communication: Partnership in Italy.
The given case is about effective communication. In the case, Melissa Chang who is handling all sorts of sourcing activities at the company, she is asked to travel to Venice, Italy to meet her company’s partnering company. She is asked to travel for solving the issues that has made a bad impression of her company towards the partnering company. As before also Melissa’s colleagues cancelled their trip to Moscow at the last minute which hampered their relationship with other partners and their company’s performance looked bad. So it is a very important meeting for Melissa as their partnering company in Italy had several times requested for the information to be provided to them but it was not done. So Melissa had to travel to Italy to understand what are the causes that is affecting the company’s relations with their partnering company.
Review/Analysis of the Case
Analysis of Findings
The case is related to Melissa Chang who is travelling to Italy to meet the partnering company to solve the misunderstanding between her company and partnering company. The discussions and questions are being done while meeting with the partnering company in Italy. But with the effective communication, Melissa is able to answer all questions consciously listening to the issues/ queries from the partnering company. Hence Melissa is successful in making the meeting very productive and planning for future plans with the partnering company. Melissa’s communication skills and convincing them with providing the actual information accurately made the partnering company rethink and reassure to continue work for further more. For example, Surya Nepal Pvt. Ltd. is the major leading company in Nepal which produces several products. Surya