Letter To Replace The Eyeglasses Analysis

I am writing to inform you that Arkeem Mclemore, has dismantled his eyeglasses. Therefore, on Monday, 4/3/2017, I went over to the Optical Shop, to see if the glasses were repairable, but the receptionist Mary Beth, explained that the frames needed to be replaced. However, Mary Beth also stated that Medicaid would not cover the charges to replace the eyeglasses because the insurance company had just purchased the eyeglasses in February. Though, she stated that the charges of $32.89 would have to be paid out of pocket. I have discussed this matter with Mr. Ricky Smith and he stated that the out-of-pocket fees would have to be approved by you, in order to move forward and replace Arkeem’s eyeglasses. Please give me your thoughts and feedback