Liberty Mutual- Swot Analysis

Liberty Mutual Group which is a Fortune 100 company that provides insurance and insurance services for individuals and companies alike. In the personal market, Liberty Mutual provides auto, home, and life insurance and they provide a 24/7 claims call center for customer service. In the commercial market, Liberty Mutual provides products like commercial auto, worker’s compensation, liability, and property insurance to large and small companies all over the world. Mission Statement: With our policyholders, we are engaged in a great mutual enterprise. It is great because it seeks to prevent crippling injuries and death by removing the causes of home, highway, and work accidents. It is great because it deals in the relief of pain and sorrow and fear and loss. It is great because it works to preserve and protect the things people earn and build and own and cherish. Its true greatness will be measured by our power to help people live safer, more secure lives. Strengths Liberty Mutual has many strengths and they become a world leader in insurance by implementing these strengths in their day-to-day operations. Some of the most significant strengths I can identify include dedication toward employees, reputation, service quality, responsiveness, and financial stability. Liberty looks to make each and every employee an asset to the company. They pay for higher education in order to develop careers and enhance employee knowledge. Additionally, they provide incredible benefits and competitive pay. Liberty has a reputation of being a leader in commercial market insurance services like worker’s compensation and liability. They insurer some of the biggest companies in the world including Home Depot, UPS, Comcast and Pepsi. It’s no secret that their reputation helped secure the contacts for these companies. In order to build a reputation, Liberty Mutual had to do something outstanding for an extended period of time. In this case it’s customer