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SPC 2017 – Test #1 Review

Chapter 1
Communication
Physical Needs Relational Needs Identity Needs Spiritual Needs
Instrumental Needs
Action Model of Communication Source Encode
Message
Channel
Receiver
Decode
Noise
Interaction Model of Communication Feedback
Context
Transaction Model of Communication
Channel-Rich Contexts vs. Channel-lean Contexts
Perceptual Filter
Symbol
Multiple Meanings in Communication Content Dimension Relational Dimension Metacommunication Intentional vs. Unintentional Messages Governed by Rules – Explicit vs. Implicit
5 Types of Communication Intrapersonal Interpersonal
Small Group
Public
Mass
Communication Myths Everyone is an expert Communication will solve any problem Communication will break down
Communication is inherently good
More communication is better
Communication Competence
Self-Monitoring
Empathy
Cognitive Complexity

Chapter 2
Culture
Societies
Co-cultures
In-groups vs. Out-groups
Nationality
Enculturation
Components of Cultures Vary in symbols Vary in values Vary in norms
Individualistic vs. Collectivistic
Low vs. High-Context
Low vs. High-Power Distance
Masculine vs. Feminine
Monochronic vs. Polychronic
High vs. Low Uncertainty Avoidance
Communicating Cultural Awareness Mindfulness Avoid Ethnocentrism Understand Different Communication Codes Idioms, Jargon, Gestures Expect Ambiguity Adapt to Others

Chapter 3
Perception
Process of Perception Selection Organization Perceptual Schema Interpretation
Influences of Perception Cultures/Co-Cultures
Stereotype
Primacy and Recency Effects
Perceptual Sets
Explaining Perceptions Attribution
Internal vs. External Locus of Control Stable vs. Unstable Controllable vs. Uncontrollable
Self-Serving Bias
Fundamental Attribution Error
Self-Concept
Identity
Self-Monitoring
Self-Fulfilling Prophesy
Self-Esteem
Image Management
Life Story
Facework
Fellowship