References: Powers, T., & Barrows, C. (2006). Management in the Hospitality Industry (8th ed.). Simultaneously, Canada: John Wiley&Sons Inc.…
The lodging and food and beverages offered various management careers. In lodging industry, you have the General Manager who oversea the entire operation of the hotel. The other management career is Front Office Manager. This person is responsible for managing the front of the house operations of the hotel. To ensure the highest standard of service and the best guest experience is maintained. FOM is responsible for establishing and maintaining professional relationship with hotel guests and patrons. The major challenging job of FOM is handling guest complaints because most of guests are unpredictable. Also, this person needs to be familiarizing with Front Office policies and procedures. In the restaurant business, Restaurant Manager function is the liaison between the dining room and the kitchen. They focus mainly in the “front of the house” FOH. It is very important to be available all times especially when you have patrons who are complaining about their food or other issues. Being a Restaurant Manager plays a major role because he/she is responsible for proper hiring and training of staff to deal with customers. This person also does the budget for food and beverages that will be…
Prohibition was the ban on the manufacture, transport and sale of alcoholic beverages over 0.5%. The 18th amendment to the constitution allowed for the Volstead Act to be passed, which made these actions illegal. Prohibition was introduced in 1920 and lasted 13 years. However, during that time, there were many consequences that affected America’s law enforcement and economy; one of those consequences being the huge rise in organised crime.…
The chain of command is very position based with higher-ranked positions holding the most power based on seniority and job experience. As can be seen in Appendix A: Organizational Chart, at the top of the hierarchy are the two managers that own the restaurant. One manager directs the staff, scheduling of employees and day-to-day business while the other helps with the kitchen staff and general maintenance. Though the managers are essential in running the restaurant, they are rarely around during regular shifts. They are often only in the restaurant a few hours a week and fill in on holidays or when the restaurant is understaffed. Most communication from them is in the form of short notes to advise the staff about something or quick phone calls to the bartenders. Seeing that the kitchen staff is smaller and fairly self-sustaining, most of the power during restaurant operation is held by the second position in the…
Food service managers have a lot of tasks and responsibilities to deal with when running a small restaurant. Before becoming a manager over a restaurant there are tasks that must be met, tasks such as knowing the operations of being a manager. (Operation managers include owners and managers who head small businesses whose duties are primarily management). (The duties and responsibilities of an operation manager include formulating policies, managing daily operations, and planning the use of materials and human resources) (“General and operations manager”, 2010, para.1).…
Whether we have realized it or not, advertisements are part of our daily lives. We see them through television, public buses, newspapers, billboards, internet and magazines. Companies use many different types of techniques to reach their customers into buying their products that are being promoted and at some point achieve their goal and it becomes successful. In the recent advertisements of Budweiser and Bud Light, dogs were being the central character, which was used to not only essentially remind everyone of their own pets, but also remind people about their actions, behavior, and safety.…
An Inspector Calls was written by J.B. Priestley after the Second World War. It is set in the spring of 1912 at the Brumley home of the Birlings, a prosperous industrial family in the North Midlands.…
Pizam, A. 2005. International encyclopedia of hospitality management . s. l.: Butterworth-Heinemann. ISBN 0750659963, 9780750659963…
Enz, CA. (2004). Issues of concern for restaurant owners and managers. Cornell Hotel and Restaurant Administration Quarterly. Vol. 45, issue 4, pp. 315-332.…
There are numerous opportunities for management careers within the lodging and food and beverages industry such as, the Front Office Manager, Hotel Manager, Food and Beverage Manager, and the General Manager. The Front Office Manager is responsible for overseeing all front office operations to insure profitability, control costs and quality standards ensuring total guest satisfaction. This position is a very highly visible leadership position that has learned and mastered the company standards and also ensures that the guest satisfaction survey results are above brand and customer's relations and recovery are strong and immediate. Also this position requires daily interaction with guest service associates and other key personnel to consistently deliver impeccable services. The hotel manager will hire, train, develop, empower, coach and counsel, perform performance reviews, handle guest issues and correspondence as well as encourage latitude for innovative ideas to enhance customer service and customer retention and sales. The Front Office Manager will motivate their associates so a superior level of quality service and hospitality is provided to the hotel customers and ensure an optimal level of guest satisfaction and repeat business is achieved by responding to guest's special requests, needs, problems, issues and concerns. This part of management will supervise the Front Desk Clerks, interview, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communication and recommend discipline, as appropriate. They will also perform special projects and other responsibilities as assigned and participate in task forces and committees as needed. This makes the Front Office Manager an essential part of making the guest experience pleasurable as well as all needs being met from the time they enter the hotel…
Other hotel service and organizational factors should also include an executive housekeeper and supervisor of catering as part of the management team. Some of these positions may be limited as some of them can be done by a single manager. I am a strong believer in department heads. This way one person is in charge of each component of the hotel, and someone can be held accountable. Considering that they are taking in three hotels with a range in size of 350-450 rooms each, it would be best to consider department heads for more control and organization.…
As a restaurant general manager, I would not only be directing the staff and making sure that everything that needs to get done is accomplished, but also interacting with the…
F & B Director: The food and beverage director is the cohesive force that keeps all departments together. The chief responsibility of him is to operate food and beverage department that satisfies the expectations of the hotel general manager and the owner. Food and beverage director also should have a solid working knowledge of most departments in hotel. The specific jobs are:…
2. All registered suppliers (433 in 2010) receive the request for tender and are invited to submit their tenders.…
To obtain a challenging position that allows me to contribute and utilize my office support, customer service and work in equal opportunity to help maximize my potentials and enhance professional capabilities for a more productive service and my special related skills in a new exigent world.…