Careers in Lodging
Assignment 1: Careers in Lodging and Food and Beverage Industries
1
Assignment 1: Careers in Lodging and Food and Beverage Industries
Maria Ransom Strayer University Alexandria Campus Professor: Jennifer Gallagher HTM 100 - Principles of Hospitality and Tourism Management February 3, 2012
Assignment 1: Careers in Lodging and Food and Beverage Industries
2
Describe the various types of management careers that can be offered within each industry (lodging and food and beverage).
The lodging and food and beverages offered various management careers. In lodging industry, you have the General Manager who oversea the entire operation of the hotel. The other management career is Front Office Manager. This person is responsible for managing the front of the house operations of the hotel. To ensure the highest standard of service and the best guest experience is maintained. FOM is responsible for establishing and maintaining professional relationship with hotel guests and patrons. The major challenging job of FOM is handling guest complaints because most of guests are unpredictable. Also, this person needs to be familiarizing with Front Office policies and procedures. In the restaurant business, Restaurant Manager function is the liaison between the dining room and the kitchen. They focus mainly in the “front of the house” FOH. It is very important to be available all times especially when you have patrons who are complaining about their food or other issues. Being a Restaurant Manager plays a major role because he/she is responsible for proper hiring and training of staff to deal with customers. This person also does the budget for food and beverages that will be
consumed in the restaurant.
Compare and contrast the differences between the General Management (GM) positions within the two industries.
Assignment 1: Careers in Lodging and Food and Beverage Industries
3
General Manager at a hotel is the most important role in lodging and
1
Assignment 1: Careers in Lodging and Food and Beverage Industries
Maria Ransom Strayer University Alexandria Campus Professor: Jennifer Gallagher HTM 100 - Principles of Hospitality and Tourism Management February 3, 2012
Assignment 1: Careers in Lodging and Food and Beverage Industries
2
Describe the various types of management careers that can be offered within each industry (lodging and food and beverage).
The lodging and food and beverages offered various management careers. In lodging industry, you have the General Manager who oversea the entire operation of the hotel. The other management career is Front Office Manager. This person is responsible for managing the front of the house operations of the hotel. To ensure the highest standard of service and the best guest experience is maintained. FOM is responsible for establishing and maintaining professional relationship with hotel guests and patrons. The major challenging job of FOM is handling guest complaints because most of guests are unpredictable. Also, this person needs to be familiarizing with Front Office policies and procedures. In the restaurant business, Restaurant Manager function is the liaison between the dining room and the kitchen. They focus mainly in the “front of the house” FOH. It is very important to be available all times especially when you have patrons who are complaining about their food or other issues. Being a Restaurant Manager plays a major role because he/she is responsible for proper hiring and training of staff to deal with customers. This person also does the budget for food and beverages that will be
consumed in the restaurant.
Compare and contrast the differences between the General Management (GM) positions within the two industries.
Assignment 1: Careers in Lodging and Food and Beverage Industries
3
General Manager at a hotel is the most important role in lodging and
References: Unknown, January 24, 2012. STR: Modest increases expected in “12, “13. Retrieve from http://www.hotelnewsnow.com/Articles.aspx/7378/STR-Modest-increases-expected-in12-13 SMILOW, Rick (2010) Culinary Careers. Management, 193. Dubost, J. (2013), Study finds increased interest in health. National Restaurant Association Insights. Retrieved January 22, 2013, from EBSCOhost database (85177259)