Managing Change

Chapter 2
Images of Managing Change

Learning Objectives
•
•
•
•
•

Understand the importance of organizational images and mental models.
Identify different images of managing and of change outcomes.
Outline six different images of managing change.
Identify the theoretical underpinnings of these six change management images.
Understand the practical implications of the six images and how to use them.

Images of Managing Change
Images of
Managing
Change



◦ Top-down view of management
◦ Fayol’s theory of management: planning, organizing, commanding, coordinating and controlling.

Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator
-Interpreter
-Caretaker
-Nurturer

Three Core
Uses of the
Images

Controlling…



Shaping…
◦ Participative style of management
◦ Improving the capabilities of people within the organization

Images of Change Outcomes
Images of
Managing
Change
Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator
-Interpreter
-Caretaker
-Nurturer

Three Core
Uses of the
Images



Intended Change:
◦ Change is a result of planned action



Partially Intended Change:
◦ Change may need to be re-modified after it is initially implemented



Unintended Change:
◦ Forces beyond the control of the change manager

Images of Change Managers
Images of
Managing
Change

Images of Managing

Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator
-Interpreter
-Caretaker
-Nurturer

Three Core
Uses of the
Images

Controlling . . .
(activities)

Intended
Images of
Partially
Change
Intended
Outcomes
Unintended

Shaping . . .
(capabilities)

DIRECTOR

COACH

NAVIGATOR

INTERPRETER

CARETAKER

NURTURER

Images of Change Managers
Images of
Managing
Change
Images of
Change
Outcomes
Images of
Change
Managers:
-Director
-Coach
-Navigator