Managing Communication Knowledge & Information
Contents Introduction: 2 Discuss the range of decisions taken by managers at different levels of management at Viettin 3 Examine the information and knowledge needed to ensure that the above decisions are effective 6 Assess internal and external sources of information and understand that managers need to collect 7 Justify recommendations for improvements in information and knowledge management and decision-making in the given organization 9 Identify possible stakeholders (both internal and external) for decision making process of CTG 10 Make contact with stakeholders and collect required information by designing a survey related to the awareness and interests on Viettin products and services. Analyse your findings and prepare a business presentation to the management team. Your analysis should include recommendations for improvements in business relationship with stakeholders and increase networking 14 Based on the tasks above, 2.1 to 2.3, recommend appropriate strategies for improvement in decision-making process and development of the company 28 Viettin recommendation: 29 Conclusion: 30 References 31
Introduction:
ViettinBank – CTG Corporation and well-known brand name in domestic market of Vietnam. According to the scenario, CTG has archived many objectives through the operation time. This report is going to provide the evidence in business strategy of CTG in some different criteria, from the level of decision making, the stage of management and stake holder analysis. Furthermore, with the information which is distributed from the main scenario, I also would like to perform the business recommendations for Viettin based on the customer satisfaction level. In the following parts of this report, the problems will be revealed and analyzed.
Discuss the range of decisions taken by managers at different levels of management at Viettin
As a financial corporation, CTG has to perform lots of decisions from different levels. According to
Introduction:
ViettinBank – CTG Corporation and well-known brand name in domestic market of Vietnam. According to the scenario, CTG has archived many objectives through the operation time. This report is going to provide the evidence in business strategy of CTG in some different criteria, from the level of decision making, the stage of management and stake holder analysis. Furthermore, with the information which is distributed from the main scenario, I also would like to perform the business recommendations for Viettin based on the customer satisfaction level. In the following parts of this report, the problems will be revealed and analyzed.
Discuss the range of decisions taken by managers at different levels of management at Viettin
As a financial corporation, CTG has to perform lots of decisions from different levels. According to
References: TOGAF, 2011, Stakeholders Management, The Open Group [online] Available at http://pubs.opengroup.org/architecture/togaf9-doc/arch/chap24.html [Accessed at 30 – May – 2013]