managing conflict in the work place
Managing conflict in the work place
Workplace conflict is common in every working environment. It arises from many causes and can have an extremely destructive effect on productivity. Recent studies have even found that in more and more cases it is leading to violence. It is obviously very important for managers to quickly and effectively manage any conflict that arises.
1.1 The causes of conflict in work are as follows;
Conflicting resources, this is when employees are forced to share the use of certain resources.
Conflicting styles, everybody works differently according to their own personality, strengths and weaknesses however this can often cause conflict because other employees may not like that particular style of working.
Conflicting perceptions, we all see the world differently and differing opinions can often result in conflict. Also, certain people may have access to different or more information than others and so are able to perceive things differently.
Conflicting goals, different people in our team may have different goals which they are working towards which could possibly be a hindrance to someone else’s goals. Also, different managers might have different priorities when it comes to how work is completed.
Conflicting pressures, is very similar to conflicting goals although usually involves urgent tasks. If you need a staff member or team to complete a piece of work quickly for you but they are already working towards another urgent deadline it puts pressure on the individual or team.
Conflicting roles, sometimes staff will have to take on work that they may feel doesn’t fall within their job responsibility, or they may feel that another person is being given a task that should belong to them.
Different personal values, a person might be asked to complete a job that conflicts with their ethical values.
Unpredictable policies, when polices or practices change within an organisation and those changes are not properly communicated
Workplace conflict is common in every working environment. It arises from many causes and can have an extremely destructive effect on productivity. Recent studies have even found that in more and more cases it is leading to violence. It is obviously very important for managers to quickly and effectively manage any conflict that arises.
1.1 The causes of conflict in work are as follows;
Conflicting resources, this is when employees are forced to share the use of certain resources.
Conflicting styles, everybody works differently according to their own personality, strengths and weaknesses however this can often cause conflict because other employees may not like that particular style of working.
Conflicting perceptions, we all see the world differently and differing opinions can often result in conflict. Also, certain people may have access to different or more information than others and so are able to perceive things differently.
Conflicting goals, different people in our team may have different goals which they are working towards which could possibly be a hindrance to someone else’s goals. Also, different managers might have different priorities when it comes to how work is completed.
Conflicting pressures, is very similar to conflicting goals although usually involves urgent tasks. If you need a staff member or team to complete a piece of work quickly for you but they are already working towards another urgent deadline it puts pressure on the individual or team.
Conflicting roles, sometimes staff will have to take on work that they may feel doesn’t fall within their job responsibility, or they may feel that another person is being given a task that should belong to them.
Different personal values, a person might be asked to complete a job that conflicts with their ethical values.
Unpredictable policies, when polices or practices change within an organisation and those changes are not properly communicated