Describe the Situation
Issue and Opportunity Identification
American Bank of Indiana (ABI) generates $280 million in revenue through personal and industrial banking services, card services, loans and mortgages. A regional bank, ABI and its 1,800 employees have been acquired by First American Financial Services (FAFS). As part of the acquisition, ABI is to integrate its service delivery network with that of FAFS (FAFS/ABI, 2008). All components of the two companies are to be integrated, including ATMs, databases, and related software and hardware. Based on lessons learned on past information technology (IT) projects and the recommendations and observations of the Chief Executive Officer (CEO) and the steering committee, the project manager has identified critical risks that must be mitigated in order to implement the project. The project manager can use risk management, project cost and schedule control processes to complete the project on time and within budget.
Best practices for implementing an IT project indicate that