managing team conflict
Managing Team Conflict
Cause of Conflict
1. Resources
Conflict can happen when you’re competing over scarce resources. We all need access to certain resources. Whether these are office supplies, help from colleagues or even a meeting room to do our jobs well. When more than one person or group needs access to a particular resource, conflict can occur.
If you or your people are in conflict over resources, use techniques like Win-Win Negotiation or the Influence Model to reach a shared agreement
2. Styles
According to individual needs and personality, everyone works differently.
For instance, some people love the thrill of getting things done at the last minute, while others need the structure of strict deadlines to perform. However, when working styles clash, conflict can often occur. To prevent and manage this type of conflict in your team, consider people's working styles and natural group roles when you build your team.
3. Perceptions
All of us see the world through our own lens, and differences in perceptions of events can cause conflict. Different perceptions are also a common cause of office politics.
For instance, if you assign a project to one person that normally would be someone else's responsibility, you may unwittingly ignite a power struggle between the two. Learn how to navigate office politics, and coach your team to do the same.
4. Conflicting Goals
Sometimes we have conflicting goals in our work.
For instance, one of our managers might tell us that speed is most important goal with customers. Another manager might say that in-depth, high-quality service is the top priority. It's sometimes quite difficult to reconcile the two!
Whenever you set goals for your team members, make sure that those goals don't conflict with other goals set for that person, or set for other people
5. Different Personal Values
Imagine that your boss has just asked you to perform a task that conflicts with your ethical standards. Do
Cause of Conflict
1. Resources
Conflict can happen when you’re competing over scarce resources. We all need access to certain resources. Whether these are office supplies, help from colleagues or even a meeting room to do our jobs well. When more than one person or group needs access to a particular resource, conflict can occur.
If you or your people are in conflict over resources, use techniques like Win-Win Negotiation or the Influence Model to reach a shared agreement
2. Styles
According to individual needs and personality, everyone works differently.
For instance, some people love the thrill of getting things done at the last minute, while others need the structure of strict deadlines to perform. However, when working styles clash, conflict can often occur. To prevent and manage this type of conflict in your team, consider people's working styles and natural group roles when you build your team.
3. Perceptions
All of us see the world through our own lens, and differences in perceptions of events can cause conflict. Different perceptions are also a common cause of office politics.
For instance, if you assign a project to one person that normally would be someone else's responsibility, you may unwittingly ignite a power struggle between the two. Learn how to navigate office politics, and coach your team to do the same.
4. Conflicting Goals
Sometimes we have conflicting goals in our work.
For instance, one of our managers might tell us that speed is most important goal with customers. Another manager might say that in-depth, high-quality service is the top priority. It's sometimes quite difficult to reconcile the two!
Whenever you set goals for your team members, make sure that those goals don't conflict with other goals set for that person, or set for other people
5. Different Personal Values
Imagine that your boss has just asked you to perform a task that conflicts with your ethical standards. Do