Mary Granger Communication

being delivered many nurses do not introduce themselves to the client. The campaign was set up by Dr. Kate Granger (2013) who experienced a hospital stay where only a small number of nurses introduced themselves to her. The campaign was set up as a reminder that introduction between a patient and nurse is one of the first steps in good nursing practice, showing compassion and respect towards the patient in their time of need. The campaign highlights the importance of communication. One of the first steps of the interaction was exchanging names and clarifying what the patient preferred to be known as. Mary agreed she was happy to receive the care being provided and was comfortable in the presence of the healthcare professional.
Gaining consent
Patients find not many nurses and other healthcare professionals empathise with them when care is being delivered as they do not know how to communicate effectively or how to respect the way they are feeling (Lezzoni et al. 2006). Mary suffers from depression this affected communication slightly during the interaction (see appendix one). Mary suffers from depression as a result of the loss of independence that had occurred from the condition of her legs. Mary was encouraged by the nurse to maintain her independence by doing the washing up and keeping up with her own personal care, for instance brushing her teeth. Performing personal hygiene rituals allows the patient or carer to observe the condition of the skin, maintain cleanliness and assess any present or possible pressure damage (Hemming, 2010, p.171). Promoting independence of personal hygiene allowed Mary to choose her own age appropriate clothing and choice of products, in turn promoting dignity. Making decisions allowed Mary to feel in control and boosted her moral. When beginning the interaction Mary made a remark she was feeling quite down and emotional (see appendix one). Reacting to this the nurse put a hand on Mary’s shoulder and spoke to her in a soft and reassuring voice. The Royal College of Nursing (2015) suggests that Non-verbal communication, touch allows the nurse to engage with the patient and portrays concern and empathy towards the individual, putting a hand on the patients shoulder would put the patient at ease without having to verbally reassure