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Maybank2U

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Maybank2U
Maybank2u: Introduction.
Maybank management had improved a lot since after the introduction of online banking. This online web portal banking systems allow consumer to access their account anytime for any transaction purpose. Maybank also provide more online services via the Maybank2u portal services such as transfer between accounts, transfer to third party account, payee to selected payee corporation, third party payment to credit card and loan and more other features.
Online Helpdesk System is one of the Maybank use to utilize in a guide to customer service skill and contact within a company for managing customers problems, request and providing solution oriented support services. It work also as a problem solving tool designed to provide technical support due to the impact of customer feedback. Most large software companies use this Helpdesk as part of solution which allow them easier for the people running the helpdesk to quickly find answer to common question and ensure high customer satisfaction. Customer support includes services that help a customer or user understands and use the benefit from the web portal capabilities by manages, and provides services.
The Helpdesk report usually will produce automatically escalated to the Unit Manager for monitoring purpose. With this report, each incidents or cases are resolved generated will provide information of the resolver and particular issue or problem that face by the users. The report will useful for the management department as they able to monitor the status of KPI (Key Performance Indicator) review.
Besides this, Maybank also introduce online trade finance services through Maybank2u to provide more efficiency services and increased the productivity to businesses for their trade financing needs. This online service allows customers to used, managed and monitor their trade financing activities and status online anywhere and anytime. It serves the commercial needs of both conventional and Islamic


References: 1. http://www.bobsguide.com/guide/news/2007/Nov/22/Maybank_to_Introduce_Online_Trade_Finance_Service.html 2. Donna Knapp.1999. A Guide to Customer Service Skills for Helpdesk Professional: Course Technology Publishing. 3. http://www.auditnet.org/docs/Help%20Desk%20and%20Problem%20 Management.pd
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