Medical Assisting
CMA (AAMA)
(AAMA)
Certification/Recertification Examination Content Outline
b. Human growth and development 3. Defense mechanisms a. Recognition b. Management (3) Understanding emotional behavior 4. Patient interviewing techniques a. Types of questions (1) Exploratory (2) Open-ended (3) Direct b. Evaluating effectiveness (1) Observation (2) Active listening (3) Feedback c. Legal restrictions 5. Receiving, organizing, prioritizing, and transmitting information a. Modalities for incoming and outgoing data (e.g., mail, fax, telephone, computer) b. Prioritizing incoming and outgoing data (e.g., importance, urgency, recipient availability) 6. Telephone techniques a. Incoming calls management criteria (1) Screening (2) Maintaining confidentiality (3) Gathering data (4) Multiple-line competency (5) Transferring appropriate calls (6) Identifying caller, office, and self (7) Taking messages (8) Ending calls b. Monitoring special calls (1) Problem calls (e.g., unidentified caller, angry patient, family member) (2) Emergency calls 7. Fundamental writing skills a. Sentence structure b. Grammar c. Punctuation
I. A–F General
A. Medical terminology
1. Word building and definitions a. Basic structure (1) Roots or stems (2) Prefixes (3) Suffixes (4) Abbreviations b. Surgical procedures c. Diagnostic procedures d. Medical specialties 2. Uses of terminology a. Spelling b. Selection and use (e.g., data entry, reports, records, documents, patient education, correspondence, medicolegal documentation, letters, memos, messages, facsimiles) c. Reference sources
D. Professionalism
1. Displaying professional attitude a. Supporting professional organization b. Accepting responsibility for own actions 2. Job readiness and seeking employment a. Résumé and cover letter b. Methods of job searching c. Interviewing as a job candidate 3. Working as a team member to achieve goals a. Member responsibility b. Promoting competent patient care c. Utilizing principles of group dynamics
B.
(AAMA)
Certification/Recertification Examination Content Outline
b. Human growth and development 3. Defense mechanisms a. Recognition b. Management (3) Understanding emotional behavior 4. Patient interviewing techniques a. Types of questions (1) Exploratory (2) Open-ended (3) Direct b. Evaluating effectiveness (1) Observation (2) Active listening (3) Feedback c. Legal restrictions 5. Receiving, organizing, prioritizing, and transmitting information a. Modalities for incoming and outgoing data (e.g., mail, fax, telephone, computer) b. Prioritizing incoming and outgoing data (e.g., importance, urgency, recipient availability) 6. Telephone techniques a. Incoming calls management criteria (1) Screening (2) Maintaining confidentiality (3) Gathering data (4) Multiple-line competency (5) Transferring appropriate calls (6) Identifying caller, office, and self (7) Taking messages (8) Ending calls b. Monitoring special calls (1) Problem calls (e.g., unidentified caller, angry patient, family member) (2) Emergency calls 7. Fundamental writing skills a. Sentence structure b. Grammar c. Punctuation
I. A–F General
A. Medical terminology
1. Word building and definitions a. Basic structure (1) Roots or stems (2) Prefixes (3) Suffixes (4) Abbreviations b. Surgical procedures c. Diagnostic procedures d. Medical specialties 2. Uses of terminology a. Spelling b. Selection and use (e.g., data entry, reports, records, documents, patient education, correspondence, medicolegal documentation, letters, memos, messages, facsimiles) c. Reference sources
D. Professionalism
1. Displaying professional attitude a. Supporting professional organization b. Accepting responsibility for own actions 2. Job readiness and seeking employment a. Résumé and cover letter b. Methods of job searching c. Interviewing as a job candidate 3. Working as a team member to achieve goals a. Member responsibility b. Promoting competent patient care c. Utilizing principles of group dynamics
B.