Course of Study
This course supports the assessments for MGC1. The course covers 7 competencies and represents 4 competency units.
Introduction
In this course, you will learn about strategic planning, total quality, entrepreneurship, conflict and change, human resource management, diversity, and organizational structure. All of these topics are descriptive of the working environment managers must learn to oversee. Regardless of how the business environment changes, organizations always need effective managers to ensure that strategic objectives are met. Once you complete this course, you will have demonstrated a level of competence that you can immediately use to become an effective manager in your work and career experience.
Watch the following video for an introduction to this course:
Note: View the video in full screen at 720p for best results.
Competencies
This course provides guidance to help you demonstrate the following 7 competencies:
Competency 317.2.1: Strategic Planning
The graduate can explain the strategic planning process.
Competency 317.2.2: Total Quality Management
The graduate can describe how to establish a total quality management program in a product operation and in a service operation.
Competency 317.2.3: Entrepreneurial Perspective
The graduate can describe how to establish and promote an entrepreneurial emphasis within an organization.
Competency 317.2.4: Conflict and Change Management
The graduate can recommend effective techniques for managing conflict and change.
Competency 317.2.5: Human Resource Management
The graduate can correctly apply principles of human resource management in a given situation. Competency 317.2.6: Workplace Diversity
The graduat3e responds appropriately to diversity issues in the workplace.
Competency 317.2.7: Organizational Structure
The graduate can recommend an organizational structure to match a given organization's situation.
Course Mentor Assistance
As you prepare to