Mid term
B - 38. When a process fails to satisfy a customer:
a. it is quite often the customer's fault.
b. it is considered a defect
c. it is time to reengineer the process.
d. it is usually half the customer's fault and half the company's fault.
D - 39. Consumers consider five aspects when defining quality. Which one of the following is least likely to be one of these aspects?
a. Value
b. Fitness for use
c. Psychological impressions
d. Individual development
B - 40. Which of the following would be considered a prevention cost of quality?
a. Inspecting incoming raw materials
b. Training workers to perform their jobs
c. Issuing a recall of defective product before another customer is injured
d. Performing a 24 hour burn-in on every item produced to make sure it works before it is shipped.
D - 41. Which of the following would be considered an appraisal cost of quality?
a. Training workers to perform their jobs
b. Purchasing better tools for workers to perform their jobs
c. Repairing an item under the warranty
d. Running a functional test on each item before it is boxed for shipment
C - 42. A prime example of an internal failure cost is:
a. the labor cost associated with inspecting every item produced.
b. the labor cost associated with repairing an item returned under warranty.
c. the material cost of a piece of stock metal that has had too large a hole drilled in it.
d. the material cost of the paint applied to the case of a finished unit.
B - 43. A dissatisfied customer bad mouths a product to his class, resulting in decreased market share (since the students believe everything he tells them). The manufacturer suffers:
a. an internal failure cost.
b. an external failure cost.
c. a prevention cost.
d. an appraisal cost.
A - 44. If the quality level is increased by taking steps to prevent defects before they happen, which one of the following statements is TRUE?
a. Prevention costs increase.
b. Appraisal costs increase.
c.
a. it is quite often the customer's fault.
b. it is considered a defect
c. it is time to reengineer the process.
d. it is usually half the customer's fault and half the company's fault.
D - 39. Consumers consider five aspects when defining quality. Which one of the following is least likely to be one of these aspects?
a. Value
b. Fitness for use
c. Psychological impressions
d. Individual development
B - 40. Which of the following would be considered a prevention cost of quality?
a. Inspecting incoming raw materials
b. Training workers to perform their jobs
c. Issuing a recall of defective product before another customer is injured
d. Performing a 24 hour burn-in on every item produced to make sure it works before it is shipped.
D - 41. Which of the following would be considered an appraisal cost of quality?
a. Training workers to perform their jobs
b. Purchasing better tools for workers to perform their jobs
c. Repairing an item under the warranty
d. Running a functional test on each item before it is boxed for shipment
C - 42. A prime example of an internal failure cost is:
a. the labor cost associated with inspecting every item produced.
b. the labor cost associated with repairing an item returned under warranty.
c. the material cost of a piece of stock metal that has had too large a hole drilled in it.
d. the material cost of the paint applied to the case of a finished unit.
B - 43. A dissatisfied customer bad mouths a product to his class, resulting in decreased market share (since the students believe everything he tells them). The manufacturer suffers:
a. an internal failure cost.
b. an external failure cost.
c. a prevention cost.
d. an appraisal cost.
A - 44. If the quality level is increased by taking steps to prevent defects before they happen, which one of the following statements is TRUE?
a. Prevention costs increase.
b. Appraisal costs increase.
c.