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CU1530 – Promote Communication in Health, Social Care or Children’s & young People’s Settings. settings are always busy places! Complete the diagram below detailing the different reasons people need to communicate. (1.1, 1.2, 2.2)
Q. Complete the table to explain what impact the following factors might have on promoting effective communication? CU1530 2.2
Environment | Must be calm and relaxing, and not much clutter. | Proximity | Making sure you are sat close to the service user so they don’t need to shout and they know your listening. | Orientation | Making sure your sat directly in front of them | Posture | Always making sure your sat up straight and your giving them your full attention. | Time | Always making sure you give them time to talk and make sure you don’t rush off anywhere | Listening skills | Showing you listen by repeating what they have just said or even asking them questions |
CU1530 3.1
Explain the effects of different backgrounds/cultures and factors on communication.
Example:
Eye contact: You should maintain eye contact, but making sure that your not staring because some service users may feel uncomfortable.
Swearing:. Make sure you don’t swear at all times because it is very rude
Personality: To be yourself, and not to be over excited because the service user may like things toned down a little
Confidence and self-esteem: To always show confidence and self esteem because it would put the service user at ease because you know what your doing and they would feel more comfortable and relaxed.
Literacy skills: to be able to explain any information in a way that the service user would find it easier to understand.
Communication via ICT (email, text etc): Making sure that all information is written correctly, and that nothing is missed out and for the person receiving it to be able to understand it.
CU1530 3.5
1. Explain what and when these symbols might be used? This might be used for people who are hard of
Q. Complete the table to explain what impact the following factors might have on promoting effective communication? CU1530 2.2
Environment | Must be calm and relaxing, and not much clutter. | Proximity | Making sure you are sat close to the service user so they don’t need to shout and they know your listening. | Orientation | Making sure your sat directly in front of them | Posture | Always making sure your sat up straight and your giving them your full attention. | Time | Always making sure you give them time to talk and make sure you don’t rush off anywhere | Listening skills | Showing you listen by repeating what they have just said or even asking them questions |
CU1530 3.1
Explain the effects of different backgrounds/cultures and factors on communication.
Example:
Eye contact: You should maintain eye contact, but making sure that your not staring because some service users may feel uncomfortable.
Swearing:. Make sure you don’t swear at all times because it is very rude
Personality: To be yourself, and not to be over excited because the service user may like things toned down a little
Confidence and self-esteem: To always show confidence and self esteem because it would put the service user at ease because you know what your doing and they would feel more comfortable and relaxed.
Literacy skills: to be able to explain any information in a way that the service user would find it easier to understand.
Communication via ICT (email, text etc): Making sure that all information is written correctly, and that nothing is missed out and for the person receiving it to be able to understand it.
CU1530 3.5
1. Explain what and when these symbols might be used? This might be used for people who are hard of