A reproducible, "How to" article from the pen of Dr. Millard MacAdam
Selecting And Hiring Customer-Satisfying People ©
Adapted from his article published in the Christian Management Report Magazine
If you are like the other leaders and professionals I’ve coached over the last three decades, my guess is you would rather concentrate your time on using your technical skills and expertise and doing the things you like to do. However, to grow and maintain an ethically and economically successful career or organization you need to carefully invest some of your time, talent and treasure in mastering the Intentional Hiring Integrity skills. Exemplary leaders do this and consistently gain and keep loyal and satisfied customers.
One of the critical leadership skills you need is related to selecting, hiring, placing and leading customer-satisfying people effectively and efficiently. Do you presently put a top priority on getting and keeping the best person for every position in your organization? Have you mastered the leadership skills necessary to consistently select and effectively lead each member of a “customer-satisfying” staff? The growth and longevity of your career and company is dependent on the character, competence and motivation of the “customer-satisfying” people you select.
During my professional career, I’ve facilitated thousands of Distance Call-A-Coach and face-to-face leadership development coaching sessions with leaders in all types and sizes of organizations. Those who have achieved great personal and career success and who have contributed significantly to the success of their organizations have learned to hire and deploy people well. They have learned to competently do what it takes to consistently select, hire and deploy the right people in the right positions. They have learned to interface and communicate effectively with people as individuals by understanding