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TABLE OF CONTENTS

1. Introduction .................................................................................................. 2

1.1 Company Background ...................................................................... 2

1.2 Research Topic Questions and Objectives ....................................... 2

1.3 Research Rationales or Contribution ................................................ 3

2. Literature Review ................................................................................... ......4

2.1 Nature of Resistance to Change and Impacts ..........................................4

2.2 Organizational Resistance Change ..........................................................6

2.3 Manage Resistance Change .....................................................................7

3. Research Methodology ..................................................................................10

3.1 Over Research Design .............................................................................10

3.2 Literature Search............................................................... .......................11

3.3 Research Approach ........................................... .......................................13

3.4 Sampling....................................................................................................14

3.5 Data Access and Collection.......................................................................16

3.6 Method of Data Analysis...........................................................................16

3.7 Research Limation......................................................................................16

4. Conclusion ....................................................................................................18

4.1 Summary ...........................................................................................



References: Atkinson, M. (2005): ‘Managing resistance to change’, Philip Management Services, Mar 01, 2005; Vol. 49, No. 1, p. 14-19. Brown, D. R., & Harvey, D. F. (2006): An Experiential Approach to Organization Development. Pearson Prentice Hall Press. Dettmer, H. W. (2007): ‘ Doing the Right Things vs. Doing the Things Right’ :The Logical Thinking Process: A Systems Approach to Complex Problem Solving. ASQ Quality Press. pp. 70-71. Foster, R. D. (2010): ‘Resistance, justice, and commitment to change’, Human Resource Development Quarterly, Mar 01, 2010; Vol. 21, No. 1, p. 3-39. Harvey, D. F., & Brown, D. R. (2001): The changing face of Toys at Mattel, Inc.’: An experiential approach to organization development. Prentice Hall Press. pp.161- 162 Heathfield, S Hellriegel, D., & Slocum, J. M. (2007): ‘ Guiding Organizational Change’: Organizational Behavior. Cengage Learning Press. pp. 457-458. Kehope, D. (2007): Leading and Managing Change. McGraw-Hill Australia Press. Kotter, J. P. (2000): Leading Change:Why Transformation Efforts Fail. Harvard Business School Publishing Corporation Press. Available From: http://depts.washington.edu/ccph/pdf_files/Kotter.pdf. Cited on 28 December 2012. Marquis, B. L.,& Huston, C. J. (2009): ‘Resistance - The Expected Response yo Change’: Leadership Roles and Management Functions in Nursing: Theory and Application.Lippincott Williams & Wilkins Press. pp. 176-177. Mariana, P.V. (2011): ‘Opportunity to Reduce Resistance to Change in a Process of Organization Change’, Săcui Annals of the University of Oradea ,Economic Science Series, Dec 01, 2011; Vol. 20, No. 2, p. 698-702. Philips, J. M., & Gully, S. M. (2011): ‘ Forces Creating a Need for Change’: Organizational Behavior: Tools for Success. Cengage Learning Press. pp. 494-495. Sutanto, J. K, Tay. A., Raman J., Tan, K. S., & Bernard C. Y. (2008): ‘Change Management in Interorganizational Systems for the Public’, Journal of Management Information Systems, Dec 01, 2008; Vol. 25, No. 3, p. 133-175. Sharma, (2006): ‘Resistance to Organizational Change’: Change Management. Tata McGraw-Hill Education Press. pp. 89-90. Suki Sushi Pte Ltd, (2013):Sakura International Buffet (Singapore) Introduction. Available From:www.sukigroup.com.sg. Cited on 2 December 2012. Waddell, D.M, Cummings, t.G., & Worley, C. G. (2011): Organisation Development and Change, 4th Edition, Prentice Hall: London.

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