Preview

my firt work

Satisfactory Essays
Open Document
Open Document
412 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
my firt work
Khadija Moussawi

Lebanon, Beirut, airport main rd.

 : +961-76-097454, khadija.ali.moussawi@gmail.com

Personal Profile
Birth date: 10th of March 1994
Nationality: Lebanese
Marital status: single

Career History

MNJP Group (finance company)
Achrafieh Charl malek St.

Administrative assistant

. Type correspondence, reports and other documents
. Maintain office files
. Open and distribute the mail
. Coordinate repairs to office equipment
. Maintain records of decisions
. Provide support to Council to ensure that Council is provided with the resources to make
Effective decisions
. Attend board meetings
. Provide receptionist services
. Greet and assist visitors
. Answer phones
. Direct calls and respond to inquiries

– Starfone- a division of “RB communications”

Hamra Main st.

Customer service supervisor:

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling. Take payment information and other pertinent information such as addresses and phone numbers. Compile reports on overall customer satisfaction.
Delegating tasks
Monitoring the team’s performance
Helping to hire new staff
Helping with training and development
Assisting the team by performing the tasks with them
Reporting to senior management / personnel when required
Preparing a weekly schedule

Kanaan Hotel

Baalbek Lebanon

Front Desk Receptionist and customer service

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill



References: available upon request...

You May Also Find These Documents Helpful

  • Good Essays

    Non-verbal communication is a way of communicating ideas and opinions without talking. This may be through body language, facial expressions, and tones of voice, hand gestures, signs/symbols and other visual aids. It is very important that care workers are able to recognize even the slightest change in body language, especially if the patient is speech impaired and can not verbally communicate when they are in pain or upset. Care workers must also be aware of the messages and signals that they give off by their own body language when working with others.…

    • 563 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Administrative Resume

    • 431 Words
    • 2 Pages

    Orchestrated hotel special events and reservations; managed customer relations and provided exemplary service to all customers. Management &…

    • 431 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Need to be involved in planning process to ensure they are able to get the required information…

    • 780 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Holiday Rep Roles

    • 6576 Words
    • 17 Pages

    Roles: The main role of an 18-30’s rep is to look after guests on holiday, to maximise resort profitability and to create a safe environment for customers. Looking after guests means doing all the duties required of a rep and others that are specific to the type of customers dealt with. Maximising resort profits is done by advertising and selling extras such as additional trips, ancillary services and other items the guests may want to purchase. Most frequently sold are travel hire, additional insurance and things the customers may have forgotten to pack such as brushes, toiletries and suncream.…

    • 6576 Words
    • 17 Pages
    Good Essays
  • Satisfactory Essays

     Maintaining general ledger, preparing monthly cash flow statement, check register, balance sheet, including the preparation of correspondence and reports.…

    • 281 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Tsk B

    • 572 Words
    • 3 Pages

    * Assist residents in their personal care including toileting, bathing, dressing and undressing, ensuring optimum independence, dignity and respect of individuals.…

    • 572 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Unit 19 - P2

    • 1269 Words
    • 6 Pages

    As a manager of a team it is important that you give responsibilities to other team members. This gives them something specific to do and will mean more concentration from the team member and also a sense of belonging and “status” in their job title. They will feel like an essential part of the team and care more about the job they do as it is their name on the line.…

    • 1269 Words
    • 6 Pages
    Good Essays
  • Better Essays

    I will over sea all transport of goods to various sites & book them. I will generate all paper work for anything that goes out from our yard. This is so we can keep a paper trail and can also look back at it if we need to. I will also help my MD’s with any other office duties when needed.…

    • 1373 Words
    • 4 Pages
    Better Essays
  • Powerful Essays

    Management and Performance

    • 4892 Words
    • 18 Pages

    1.1 Why is it necessary to consult relevant groups and individuals about the work to be allocated and the resources they will need?…

    • 4892 Words
    • 18 Pages
    Powerful Essays
  • Better Essays

    I also provide administrative support to the department. I am responsible for preparing outgoing mail and taking it to Mail Services as well as picking up and distributing incoming mail. I fax outgoing documents and deliver incoming faxes. I assist with scheduling meetings, including scheduling conference rooms, ordering food and equipment as needed. I maintain the conference room schedule; assist in resolving scheduling conflicts when they arise. I assist with the distribution of meeting notices, reminders and agendas as appropriate (paper and e-mail).…

    • 967 Words
    • 4 Pages
    Better Essays
  • Satisfactory Essays

    KSA statement

    • 806 Words
    • 5 Pages

    Schedule the appointments and interviews to entire office by checking the calendar and making the schedule list to insure the time and let arrangements proceed in an orderly way…

    • 806 Words
    • 5 Pages
    Satisfactory Essays
  • Powerful Essays

    Internship Paper

    • 5725 Words
    • 23 Pages

    My responsibilities as a Front Desk Agent are answering the telephones, welcoming guests as they walk by, and checking guests in and out. While checking a guest in we are required to include important details. These include seeing a picture id as well as a valid credit card, confirming with the guest their type of room and length of stay, obtaining a telephone number and email address, using their name a minimum of once, telling them my name. Checking out a guest also requires important details. We have to use the guests name a minimum of once, tell them our name, ask how their stay was, as if we should use the credit card on file to pay the bill, ask if they would like another copy of the receipt, thank them for staying with us, and ask if we can make them a reservation for the future. At this point I also ask if they are a part of the Wyndham Rewards Club and explain that by joining the club they will be able to earn points towards a free nights stay or for gift cards to purchase other items of their…

    • 5725 Words
    • 23 Pages
    Powerful Essays
  • Satisfactory Essays

    • Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.…

    • 943 Words
    • 4 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Continental Airlines

    • 323 Words
    • 2 Pages

    * Stakeholder Support: I would communicate with those involved in the business, and ensure that they are part of the decision-making process.…

    • 323 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    thuong mai

    • 366 Words
    • 2 Pages

    Responsible for organizing, preparing agendas, recording invoices, receiving the incoming letter and fax, operate fax machine…

    • 366 Words
    • 2 Pages
    Satisfactory Essays