Nhs and Improvements

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4/16/13 3:20 PM

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MailOnline October 5, 2012 Friday 4:26 PM GMT

Forget Trip Advisor, now HOSPITALS are asking whether we'd recommend them to family and friends
BYLINE: ANNA HODGEKISS SECTION: HEALTH LENGTH: 604 words From April, every NHS patient in England will be asked to give feedback on their stay Government hopes the move will improve standards Patients will be able to vote online, by text or by post Hospital patients are to be asked whether they would recommend their ward to friends and family, under new government guidance issued yesterday. From April next year, every patient in England attending A&E or admitted to a ward will be able to give the customer service-style feedback. Called the Friends and Family Test, the aim of the initiative is to help hospitals to identify poor performance and encourage staff to make improvements where services do not live up to patients' expectations. Upon leaving hospital, patients will be asked: 'How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?'' They will be given the choice of six options from 'extremely likely' to 'extremely unlikely'. Follow-up questions will be asked where appropriate. The answers will be made public so that everyone has a clear idea of which wards, A&E departments and hospitals are providing the best care. THE FRIENDS AND FAMILY TEST QUESTIONS THE WARD: How likely are you to recommend our ward to friends and family if they needed similar care or treatment? A&E: How likely are you to recommend our A&E to friends and family if they needed similar care or treatment? http://www.lexisnexis.com/uk/nexis/frame.do?reloadEntirePage=true&…w&target=results_DocumentContent&tokenKey=rsh-20.448610.9048092148 Page 1 of 3

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POSSIBLE RESPONSES: Extremely likely Likely Neither likely nor unlikely Unlikely Extremely unlikely Don't know