Notes
Organizational Citizenship Behavior Checklist (OCB-C)
Suzy Fox, Loyola University Chicago
Paul E. Spector, University of South Florida
The original Organizational Citizenship Behavior Checklist (OCB-C) was a 42 item instrument designed to assess the frequency of organizational citizenship behaviors performed by employees. It has since been refined and shortened first to 36 items and then to the final 20 item scale that we recommend (Fox, Spector, Goh, Bruursema, & Kessler, In press). The OCB-C was specifically designed to minimize overlap with scale of counterproductive work behavior, a limitation noted in prior scales (Dalal, 2005; Spector, Bauer, & Fox, 2010). Included were items that reflected acts directed toward the organization as well as people in the organization, such as coworkers. Some items asked about altruistic acts that helped coworkers with personal as opposed to workplace issues. Separate subscale scores can be computed that reflect acts directed toward the organization that benefit the organization (OCBO) and acts directed toward coworkers that help with work-related issues (OCBP). A copy of the scale is at the end of this document.
The items were based on 214 critical incidents generated by 38 subject matter experts (SMEs) , who were graduate students and alumni of Masters of Science in Human Resources (MSHR), and MBA programs who had employment experience. The SMEs were given the following instruction, and were asked to generate as many incidents as they could recall,
Sometimes people at work may make extra efforts that go “above and beyond the call of duty”. They may do things to help other individuals (e.g., “Volunteered to pick up a coworker at the airport") or to help the organization (e.g., “Stayed late to finish up work that had to be done”).
Think about the people you work with or have worked with in the past. Please list as many examples as you can remember of these kinds of “organizational citizenship
Suzy Fox, Loyola University Chicago
Paul E. Spector, University of South Florida
The original Organizational Citizenship Behavior Checklist (OCB-C) was a 42 item instrument designed to assess the frequency of organizational citizenship behaviors performed by employees. It has since been refined and shortened first to 36 items and then to the final 20 item scale that we recommend (Fox, Spector, Goh, Bruursema, & Kessler, In press). The OCB-C was specifically designed to minimize overlap with scale of counterproductive work behavior, a limitation noted in prior scales (Dalal, 2005; Spector, Bauer, & Fox, 2010). Included were items that reflected acts directed toward the organization as well as people in the organization, such as coworkers. Some items asked about altruistic acts that helped coworkers with personal as opposed to workplace issues. Separate subscale scores can be computed that reflect acts directed toward the organization that benefit the organization (OCBO) and acts directed toward coworkers that help with work-related issues (OCBP). A copy of the scale is at the end of this document.
The items were based on 214 critical incidents generated by 38 subject matter experts (SMEs) , who were graduate students and alumni of Masters of Science in Human Resources (MSHR), and MBA programs who had employment experience. The SMEs were given the following instruction, and were asked to generate as many incidents as they could recall,
Sometimes people at work may make extra efforts that go “above and beyond the call of duty”. They may do things to help other individuals (e.g., “Volunteered to pick up a coworker at the airport") or to help the organization (e.g., “Stayed late to finish up work that had to be done”).
Think about the people you work with or have worked with in the past. Please list as many examples as you can remember of these kinds of “organizational citizenship
References: Bollen, K., & Lennox, R. (1991). Conventional wisdom on measurement: A structural equation perspective. Psychological Bulletin, 110, 305-314. Dalal, R. S. (2005). A Meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90, 1241-1255. Edwards, J. R., & Bagozzi, R. P. (2000). On the nature and direction of relationships between constructs and measures. Psychological Methods, 5, 155-174. Fox, S., Spector, P. E., Goh, A., Bruursema, K., & Kessler, S. R. (2009). The deviant citizen: Clarifying the measurement of organizational citizenship behavior and its relation to counterproductive work behavior. Loyola University Chicago. Spector, P. E., Bauer, J. A., & Fox, S. (2010). Measurement artifacts in the assessment of counterproductive work behavior and organizational citizenship behavior: Do we know what we think we know? Journal of Applied Psychology, 95, 781-790.