Nvq Level 2 Business & Admin Ba107 Telephoe Calls
BA107
Telephone systems are all different depending on what your job role requires will reflect on your phone system and make it easier to handle calls.
*Holding- Pressing this button will place your caller on hold so you can retrieve information such as relevant paper work, find specific details or to divert the call to another colleague.
*Line waiting- This little button usually will flash/beep or even both when there is a call waiting.
*Transferring calls- This is available when you need to re direct a call to another colleague or maybe the required person or department the costumer has asked for, you normally do this by pressing the 'transfer' button and the select the line you wish to send the call to.
*Answer phone- This is a mail box that will automatically return a message to a client if there is no one available to take the call and will give the customer the opportunity to leave a message.
*Teleconferencing- Although in my role of work I would be unlikely to be involved in one of these it is possible to do, this allows more than the 'caller' and the 'receiver' to be involved in the conversation, 3 or more people.
You should really know the purpose of a call before making the call, its important the call sounds professional so there is no misunderstanding of what it is you are requiring. If a lot of information is required e.g. you are asking for bank details to make payments, it would be appropriate to write down what you need so you retrieve the right information without having to call back and ask more questions wasting time.
If a company is well known you could just use the internet and search for their website where you could find the appropriate depot. Enquire within the company to see if anyone has dealt with that person before or if they know anyone who could help you. Social networking sites such as Facebook & Twitter as some companies use them as an advertising account to become known.
If a caller rings you up make sure you
Telephone systems are all different depending on what your job role requires will reflect on your phone system and make it easier to handle calls.
*Holding- Pressing this button will place your caller on hold so you can retrieve information such as relevant paper work, find specific details or to divert the call to another colleague.
*Line waiting- This little button usually will flash/beep or even both when there is a call waiting.
*Transferring calls- This is available when you need to re direct a call to another colleague or maybe the required person or department the costumer has asked for, you normally do this by pressing the 'transfer' button and the select the line you wish to send the call to.
*Answer phone- This is a mail box that will automatically return a message to a client if there is no one available to take the call and will give the customer the opportunity to leave a message.
*Teleconferencing- Although in my role of work I would be unlikely to be involved in one of these it is possible to do, this allows more than the 'caller' and the 'receiver' to be involved in the conversation, 3 or more people.
You should really know the purpose of a call before making the call, its important the call sounds professional so there is no misunderstanding of what it is you are requiring. If a lot of information is required e.g. you are asking for bank details to make payments, it would be appropriate to write down what you need so you retrieve the right information without having to call back and ask more questions wasting time.
If a company is well known you could just use the internet and search for their website where you could find the appropriate depot. Enquire within the company to see if anyone has dealt with that person before or if they know anyone who could help you. Social networking sites such as Facebook & Twitter as some companies use them as an advertising account to become known.
If a caller rings you up make sure you