Given that it is necessary to take a systematic and well documented approach to meet the standards or requirements of the Quality System, particular attention has been given in preparing the Operating Procedure so that it addresses all the major quality issues in the LO comprehensively. It provides useful and practical guidelines to assist the users in identifying and performing the appropriate set of actions for each Department and Section in the LO. This Procedure is not only intended for the company employees, but also serves as a useful guide for those who want to audit the organization on the requirements of ISO 9001-2008. It also focuses on performance standards of the employees in discharging their specific duties and responsibilities.
The Procedure is mainly divided into 10 Clauses and each Clause has a number of subclauses. Clause 1 to 6 contain details that focus on the Managing Director’s duties and responsibilities, purpose and functions of all departments in the LO and their performance standards. Sub-clauses under Clause 1 to 6 mainly deal with the activities of the different Sections under each Department, specific tasks and responsibilities of Departmental Manager/Deputy Manager/Assistant Manager and all other personnel in the LO.
Clause 7 and 8 describe the function and responsibilities of SLO and the Field Office. Subclauses under these two Clauses contain job descriptions of these two organizations operating under the direct supervision of the LO.
Flow charts of working procedure of each department and SLO give clear insights into the specific functions and responsibilities of these departments and the SLO.
Before beginning the preparation and present of any firm’s Operational activities, it is necessary to specify the objectives off the processes. This is the key element in the improvement in productivity in businesses around the world. Creating a competitive advantage through operation requires an understanding of