Order qualifier and order winner

Abstract no 020-0134
A lean perspective on servitization of manufacturing
Mats Winroth
Dept of Industrial Management and
Economics, Division of Operations
Management, Chalmers University of
Technology
SE-412 96 Göteborg, Sweden
Phone: [phone]
E-mail: [e-mail]

Glenn Johansson
Dept. of Industrial Engineering and
Management, School of Engineering
Jönköping University
P.O. Box 1026
SE-551 11 Jönköping, Sweden
Phone: [phone]
E-mail: [e-mail]

POMS 22nd Annual Conference, Reno, Nevada, USA, Apr 29 to May 2, 2011
Track title: Quality, Processes and JIT

Abstract
Servitization of manufacturing is a fairly recent approach addressed in literature. The term is recognized as the process of creating value by integrating products with services.
Servitization is supposed to contribute to a sustainable society through its potential to support dematerialization, i.e. reduction of materials used in production and consumption.
Key aspects of lean are resource efficiency and customer-orientation. Though lean production has gained a high degree of attention, few studies have addressed the potential relationships between lean and servitization. Servitization is however not only relevant from a sustainability perspective, but can be regarded as “the next step” to create user value. This paper aims at providing a better understanding of the relationships between lean and servitization through an analysis of literature where the lean and servitization approaches are compared and contrasted. The underlying assumption is that a lean approach might support a manufacturing organization’s transition towards a servitization organization. Keywords: Servitization, Product-service systems, Lean, Sustainability

1.

Introduction

Servitization has been around for many years, trying to combine products and service into attractive packages (Tukker and Tischner, 2006). Though different definitions appear in

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