organisation design and structure
Organizational design and structure
Contents
1. Centralized organizational structure
2. Flat Structure
3. Formal Structure
4. Structure of the organization
5. Span of control
6. Chain of command
7. Appendix 1
1. Centralized organizational structure
The hierarchy of Cathay Pacific Services Ltd is in three levels.
Corporate- Chief Executive Officer, Executive Secretary, Manager- Commercial, Cargo Terminal Programme Manager
Divisional- Finance &Administration Manager, Head of IT & Engineering, Head of Operations & Services
Operating- Manager- Personnel, Manager- Engineering, Manager- Information Management, Manager- Terminal Services, Manager- Customer Services, Manager- Services Support & Development, Security Manager, Manager- Safety, Manager- Quality Assurance and Manager- Corporate Communication
Most of the decisions are made by the top which is the Cargo Terminal Programme Manager in Corporate level. The Cargo Terminal Programme manager is in charge of three heads of department who is in divisional level to meet the targets and strategies set.
The advantage of centralization is easier on management. All the staffs follow the instruction from the top managers and therefore no duplicable or confusing directives can be formed. Also, the concentration of expertise makes it easier to develop new services or technologies. However there are still some disadvantages. The instructions and orders made by the corporate level make the company less flexible as they need to stick to the instructions. So, less customized services can be done and the qualities of service are low. Besides, the company is over standardized. The ideas or strategies for the development of the company is decide by a few people and makes it less creative and limited the development.
2. Flat Structure
Cathay Pacific Service Ltd has a flat structure, there are four levels of hierarchy in the company, it allows the management team directly contacts the employees and gives
Contents
1. Centralized organizational structure
2. Flat Structure
3. Formal Structure
4. Structure of the organization
5. Span of control
6. Chain of command
7. Appendix 1
1. Centralized organizational structure
The hierarchy of Cathay Pacific Services Ltd is in three levels.
Corporate- Chief Executive Officer, Executive Secretary, Manager- Commercial, Cargo Terminal Programme Manager
Divisional- Finance &Administration Manager, Head of IT & Engineering, Head of Operations & Services
Operating- Manager- Personnel, Manager- Engineering, Manager- Information Management, Manager- Terminal Services, Manager- Customer Services, Manager- Services Support & Development, Security Manager, Manager- Safety, Manager- Quality Assurance and Manager- Corporate Communication
Most of the decisions are made by the top which is the Cargo Terminal Programme Manager in Corporate level. The Cargo Terminal Programme manager is in charge of three heads of department who is in divisional level to meet the targets and strategies set.
The advantage of centralization is easier on management. All the staffs follow the instruction from the top managers and therefore no duplicable or confusing directives can be formed. Also, the concentration of expertise makes it easier to develop new services or technologies. However there are still some disadvantages. The instructions and orders made by the corporate level make the company less flexible as they need to stick to the instructions. So, less customized services can be done and the qualities of service are low. Besides, the company is over standardized. The ideas or strategies for the development of the company is decide by a few people and makes it less creative and limited the development.
2. Flat Structure
Cathay Pacific Service Ltd has a flat structure, there are four levels of hierarchy in the company, it allows the management team directly contacts the employees and gives